• HUD and HHS announced a joint effort to increase access to COVID-19 vaccinations, with a goal of pairing 800 health centers across the country that have access to the vaccine with HUD-assisted properties. The agencies released this fact sheet outlining the joint effort. (May 5, 2021)
• HUD published a Housing Notice, "Continued Availability of Funds for COVID-19 Supplemental Payments for Properties Receiving Project Based Rental Assistance under Section 8, Section 202, or Section 811 Programs. The Housing Notice opens the third round of application submission for owners to apply for funds to offset property expenditures to combat the effects of COVID-19. New in the notice, is the supplemental payments may cover PPE associated with conducting vaccination and testing events and temporary clinics at the property; and vehicle reimbursement for transportation associated with vaccination. (Published April 14, 2021)
• SAHF developed a COVID-19 Vaccine FAQ to provide a quick overview of current roll out efforts, with links to each jurisdiction's distribution planning/ updates. The FAQ also includes information about the Pharmacy Partnership for Long-term Care (LTC) program. (Updated 3/10/21)
• American Association of Service Coordinators (AASC) developed a Vaccine Clinic Best Practices Guide which provides information about scheduling, preparing for and hosting a vaccine clinic as well as connecting residents to off-site vaccinations. It also includes a list of resources and printable materials. (February 2021)
• Mercy Housing has developed an internal COVID 19 Vaccine Policy for properties partnering with pharmacies to offer onsite COVID-19 vaccination clinics, as well as guidelines for staff providing vaccination support for residents. As vaccine distribution efforts continue and eligibility expands, Mercy anticipates updating and adapting this policy as needed. (Updated as of (2/12/21)
• The Community Builders developed waivers to be completed by residents and staff who participate in COVID-19 vaccination clinics at their properties. Examples can be found here: (Updated as of February 2021)
  • Resident waivers were developed in English and Spanish. 
  • Staff Waiver
    Note: These waivers have been vetted by TCB's legal counsel, but organizations who would like to develop their own waivers based on these examples should have their own counsel review their forms.
• First Book developed a COVID-19 FAQ which provides easy-to read information about the new COVID-19 vaccines that can be shared with families. This was published on February 16, 2021 and provides specific information about the Moderna and Pfizer COVID-19 vaccines. This is also published in Spanish.

• Leading Age CAST released a Broadband in Affordable Housing white paper to help organizations understand the process for bringing broadband connectivity to their communities affordably. (March, 2022)

• HUD recently published new Guidance on Virtual Resident Services Coordination. The guidance has been published as an appendix to HUD's Service Coordinators in Multifamily Housing Resource Guide and covers four main topics: (1)Ensuring that service coordinators have the technology and equipment to work off-site; (2) Determining what aspects of service coordination can or should be done virtually; (3) Maintaining connection with residents; (4) using technology to engage with residents. (June, 2021)

• Stewards of Affordable Housing for the Future (SAHF) recently published Bridging the Digital Divide in Affordable Housing Communities: A Practitioner's Resource for Multifamily Operators. This resource provides an overview of the current challenges, case studies of short and longer term solutions, and practical considerations for affordable housing operators and their partners seeking to connect residents to the wide range of online platforms that support their well-being. (February, 2021)

• Mercy Housing developed a technology/device lending program whereby residents sign out computer devices and/or hotspots for a fixed period of time, before returning the device. As part of this effort, they developed Device Loan Checkout Forms -- one designed for families and one designed for seniors.

• Resident Digital Access Survey Tools -- Many organizations are developing survey/assessment tools to better understand the level of residents' access to and use of internet (access to an affordable high-speed connection, access to a fully capable device that supports their needs, and if residents reporting having the skills necessary to use the technology). Survey tools can be adapted from tools like Minnesota Literacy's assessment form or from BRIDGE Housing's Digital Learning Survey or Eden Housing's Technology Access Survey tool.

• Leading Age published a Pandemic Playbook which is a collection of insight, wisdom, and best practices for serving older adults during a catastrophic health crisis. The interactive online tool is filled with curated set of lessons, links, videos, podcasts, and resources from across the field. (November 2020)

• HUD published two documents: (1) Tools for Landlords with Tenants Impacted by COVID-19 to help landlords to engage with at-risk tenants while remaining in compliance with fair housing laws and understand the key elements of a repayment plan. The document provides links to sample rent repayment agreements; and (2) Tenant Guidance on Rent Repayment Plans - to assist at-risk tenants in understanding and pursuing rent repayment agreements with their landlords.(Aug, 2020)

• Mercy Housing developed protocols for re-opening in-person resident services programming with social distancing guidelines. (July 2020)

• Stewards of Affordable Housing for the Future developed communications guidance for frontline staff to support resident well-being in a time of economic crisis

• Trauma Informed Oregon developed a Tip Sheet, The Anatomy of a Trauma Informed Script.

• CommonBond Communities developed a Virtual Programming Policy for Staff

•  American Association of Service Coordinators (AASC) has published a COVID-19 Resource page with  FAQs and a number of resources for Resident Services Coordinators

• National Apartment Association produced a micro-webinar providing recommended steps to take in the event a resident has tested positive for COVID-19, “My Resident tested Positive for COVID-19, Now What?” – 3/24/2020

• Mercy Housing developed two supplemental COVID-19 operations guides - (1) UPDATED COVID-19 Resident Services Operations Guide (4/10/2020) for their Resident Services staff and (2) COVID-19 Operations Guide (3/24/2020) for their Property Management Staff

• Volunteers of America developed a Coronavirus Housing Operations Response Plan as guidance for their staff - 3/20/2020
  Please Note - if using this plan as a template for your organization, please delete the linked VOA email contacts in this document and replace these with your own organizational contacts.

• The CDC developed Retirement Communities and Independent Living Facilities FAQs for Administrators, which includes guidance for administrators to help keep their residents healthy and safe.

• Occupational Safety and Health Administration (OSHA)’ Guidance on Preparing Workplaces for COVID-19

• Leading Age Member stories of Workforce Innovations during Coronavirus Crisis

• National Alliance on Mental Health Illness (NAMI) – COVID-19 Resource and Information Guide

• SAMHSA’s Taking Care of Your Mental/ Behavioral Health: Tips for Social Distancing, Quarantine, and Isolation During an Infectious Disease Outbreak.

• Inter-Agency Standing Committee (IASC)'s current guidance on how to Address the Mental Health and Psychosocial Aspects of the COVID-19 Outbreak. The IASC is a humanitarian coordination forum of the United Nations (UN) system, bringing together the executive heads of 18 UN and non-UN organizations to ensure coherence of preparedness and response efforts, formulate policy, and agree on priorities for strengthened humanitarian action.

• Stewards of Affordable Housing for the Future (SAHF) - A Culture of Caring: A compendium of Tools and Workforce Support Principles for Frontline Staff in Service-Enriched Housing (2018)

• World Health Organization’s - Psychological First Aid: Guide for Field Workers (2011), which includes recommended practices for providing a supportive response to those who have been affected by a distressing event safely and with dignity and respect

• U.S. Department of Health and Human Service’s Guide for Disaster Behavioral Health Self Care for Healthcare Workers (August 2019)

• Sample COVID-19 Household Assessment (Adapted from HOPE SF Tool)
• HOPE SF - COVID 19  School Closure Needs Assessment and Tracking Form

• Resident Digital Access Survey Tools -- Many organizations are developing survey/assessment tools to better understand the level of residents' access to and use of internet (access to an affordable high-speed connection, access to a fully capable device that supports their needs, and if residents reporting having the skills necessary to use the technology). Survey tools can be adapted from tools like Minnesota Literacy's assessment form or from BRIDGE Housing's Digital Learning Survey or Eden Housing's Technology Access Survey tool.

• CommonBond Communities developed a COVID Response "Conversational" Household Assessment in two formats (Narrative/List Version and Chart Version)
• American Association of Service Coordinators (AASC), in partnership with the Pangea Foundation, created the Resident Vulnerability Tool that considers the key data points that may indicate a resident is at higher risk of having negative outcomes linked with COVID-19. One version is created for use within AASC Online; and another version as been created in Microsoft Excel for those who do not use this online system.
  
  Link to   AASC Resident Vulnerability Tool (Excel Doc)
  Link to AASC’s Training Video (if your organization does NOT use AASCOnline)
  
  Link to Resident Vulnerability Tool (AASCOnline)
  Link to AASC Training Video (if your organization uses AASCOnline)

• Leading Age's “Helping Residents Stay Connected During the Pandemic” provides examples of how their members are helping residents/clients connect with families and friends.
• Greater Portland Council of Governments put together "Inclusive and Accessible Virtual Engagement -- Lessons from the Field" (Oct 2020)
• Colorado Office of Healthy Equity created a short guide on Inclusive Virtual Community Engagement during COVID-19
• CommonBond developed a Virtual Programming Policy for Staff

• Salt Lake City's Civic Engagement Team developed a guide, Practices for Engagement in the Time of COVID
  which pulls together a set of best practices for virtual public engagement.

• Digital Platforms Being Used by Staff to Connect with One Another and with Residents
  • Online Engagement Tools and Techniques
    Michigan State University School of Planning, Design and Construction hosted a webinar on equitable inclusion in virtual community engagement and put together a list of online engagement tools and techniques
  • Free Video Conferencing Tools
    Microsoft Teams
    Zoom       (Easy-to-follow guide developed by Senior Planet)
  • Individual Video Chat Tools
    Skype
    FaceTime 
    Duo
  • Texting Message Programs
    Remind App - Free and Paid Subscription Options (Initial Setup Guidance)
    Yardi Rent Cafe - Text Message Program available through Yardi's Property Management System
    Textizen - Text Messaging Program
    EZTexting
    AASC Online - Resident Connect! - Voice and text message program available through AASC Online and Family Metrics. Check it out in this quick overview or watch the detailed demonstration.

  • Integrated Messaging Services
    Ring Central (Paid Subscription - team messaging, call forwarding through cloud system, online meetings)
    8x8 (Paid Subscription - cloud based voice, contract center, video, mobile and unified communications platform)

  • Automated Broadcasting Service
    One Call Now (Paid Subscription)
    Call Fire
    AASC Online - Resident Connect! - Voice and text message program available through AASC Online and Family Metrics. Check it out in this quick overview or watch the detailed demonstration.

  • Programming/Program Support
    Google Classrooms (Out of School Time/Virtual Classroom)
    i-Ready (Out of School Time - Paid Subscription Required - minimum number of licenses)
    Seasaw App (Out of school Time/Virtual Learning)
    DocuSign (Facilitates ability to get electronic signatures from multiple parties)
    Box.com (File Sharing between teams and partners)
    Wufoo (Online Form Builder & Cloud Storage)
    SmartSheet - Create and deploy custom Mobile Apps  - practitioner used this platform to deploy a Rental Assistance Program Application

  • Training
    
    LinkedIn has an online course on the fundamentals of working with computer operating systems and applications, and offers an introduction on processing tools Microsoft Word and Excel. Another online LinkedIn course shows users how to safely access information online, collaborate and connect with others using online productivity tools, and share content.
    
    Dorot  has created "Tech Made Easy for Seniors" instructional guides that provide step-by step guidance for number of programs, platforms, and devices.
    
    Leading Age has developed a listing of Cyber Security Resources to help organizations understand cyber security threats, how to mitigate them, and how to respond if attacked.
    
    Tech Soup is offering free training courses (in response to COVID-19) to support nonprofits pivot to virtual work.

NeighborWorks America and Stewards of Affordable Housing for the Future (SAHF) have partnered to host a series of peer exchanges across their networks to support resident service practitioners during COVID-19. Please check back for additional webinar and peer exchange opportunities.

• Responding to School Closures – Supporting Youth and Families (4/3/2020): Recording Link
  The event featured peers from the NeighborWorks and SAHF networks (The Community Builders and People's Self Help Housing), discussing how their organizations are addressing digital connection and communication issues, educational resources, and food distribution in their properties and communities.
• Adjusting Resident Services Models - Supporting Seniors During the Covid-19 Crisis (4/16/2) Recording Link
  The webinar event featured sharing from members of the SAHF and NeighborWorks networks (Volunteers of America, St Mary Development Corporation, and National Church Residences), discussing how their organizations are addressing changes in staffing and program models, evolving communication strategies with residents, and balancing efforts to promote social distancing and to reduce senior isolation in their properties and communities.
• Developing and Launching a Rental Assistance Program (5/4/20) Recording Link . The password to access the recording is 2v%&134m
  This webinar event featured Charlotte Mecklenburg Housing Partnership's initiative to support families during the COVID-19 health and economic crisis through the development of a rental assistance program. They walked through the development of their Emergency Rental Assistance Program (ERAP), the mechanics of how the program operates from both the resident and staff perspectives, and highlighted what they've learned during the process.
  
  Charlotte Mecklenburg Housing Partnership's Materials Shared in Presentation:
  - Sample ERAP Tenant Insert (included with late notices)
  - ERAP Flowchart
  - COVID Response ERAP Policy & Guidelines
  - Blank ERAP Contract (between Program Administrator & Property)
   

• Eviction Prevention Programs during COVID-19.  (5/28/20) Recording Link
  This webinar provided an overview of financial counseling and eviction prevention program practices and highlighted some key strategies used to respond to COVID. The presentation slides can be downloaded here. Please also see the Eviction Prevention Tip Sheet, developed by NeighborWorks America  specifically for those providing eviction prevention services during COVID-19.

• Summer Youth Programs (6/8/20)  Recording Link
  As states begin phasing in reopening plans, affordable housing owners and resident services practitioners are grappling with the best way to support families --  and particularly youth -- during the summer months. Many have made the difficult decision to suspend traditional in-person summer camps and youth programs this summer, but are developing alternative models for engaging and supporting youth. Mercy Housing California shared their new virtual initiative, “Mercy Housing Learning”, launched through Instagram and Operation Pathways/NHP Foundation shared their model for a virtual summer youth employment program.
  
  - Presentation Slides: Mercy Camp & Introductory Slides and Operation Pathways - Summer Youth Employment Slides
  - Handout: Mercy Youth Registration Form -  Summer Program
  - Handout: Mercy Curriculum Template
  - Handout: Mercy Ambassador Flyer
  - Handout: Mercy - Technology Loan Check-Out Forms (Family) and Check-out Forms (Senior)

• Digital Equity & Access in Affordable Housing (8/11/20) Recording Link
  While it is commonly understood that we increasingly live our lives “online,” the sweeping changes required by the COVID-19 crisis spotlight the essential nature of connectivity for health, stability, and economic well-being. With access to a high-speed internet connection and a fully capable device, many people were able to transition to remote work, education, socialization, and healthcare. But for millions of people of limited economic means, this transition has left them with greater disadvantages than before. Residents of affordable housing communities face steep barriers to the in-home connections that are essential to access healthcare, financial support, and social connection; and that help to reduce social isolation. Presenters offer framing on the state of the digital divide in the context of affordable housing, and share some pilot solutions and early learnings gained through interviews with practitioners, internet service providers, and partners working in the digital access space.

• 
  Additional Webinars

• National Housing Resource Center hosted a webinar to break down Unemployment Insurance Benefits under the CARES Act. Learn about eligibility requirements, the unemployment insurance process (under CARES), and receive guidance on how to help residents navigate the application process. 4/22/2020
  Note: Detailed guidance starts around minute 18 in the recording.

Residents of affordable housing may be fortunate to be stably housed, but are facing growing financial hardships, increased food insecurity, increased social isolation for seniors, and an acute need for virtual health options. All of these challenges are made more difficult by the fact that so many low income Americans lack in-home affordable high-speed internet connections and devices that fully support educational, employment, and health needs.

Resources last updated 9/14/22

Resources for Owners

• Leading Age CAST released a Broadband in Affordable Housing white paper to help organizations understand the process for bringing broadband connectivity to their communities affordably. (March, 2022)
• Rural LISC Rural LISC & CTC Energy and Technology, an industry leader in broadband and telecommunications consulting, produced the Affordable Housing Developer’s Broadband Handbook and an accompanying guide for lenders, to help affordable housing stakeholders plan for, pay for, and advocate for better internet connectivity in their housing communities. (March, 2022)
• Stewards of Affordable Housing for the Future (SAHF) published Bridging the Digital Divide in Affordable Housing Communities: A Practitioner's Resource for Multifamily Operators. This resource provides an overview of the current challenges, case studies of short and longer term solutions, and practical considerations for affordable housing operators and their partners seeking to connect residents to the wide range of online platforms that support their well-being.  
• National Digital Inclusion Alliance promotes a Digital Navigator Model that owners and resident services practitioners can leverage to either cross-train their own staff and/or identify and work with partners who operate digital navigator programs in their communities and that can help to support residents.
  • As an example, National Housing Trust (NHT) has built a partnership with Literacy Minnesota to help build a digital literacy program to support residents in NHT properties, and is leveraging the AmeriCorp VISTA program to help develop and staff this initiative. This 2-page overview provides an example of the initial framing for this initiative.
• Mercy Housing developed a technology/device lending program whereby residents sign out computer devices and/or hotspots for a fixed period of time, before returning the device. As part of this effort, they developed Device Loan Checkout Forms -- one designed for families and one designed for seniors.

• Resident Digital Access Survey Tools -- Many organizations are developing survey/assessment tools to better understand the level of residents' access to and use of internet (access to an affordable high-speed connection, access to a fully capable device that supports their needs, and if residents reporting having the skills necessary to use the technology). Survey tools can be adapted from tools like Minnesota Literacy's assessment form or from BRIDGE Housing's Digital Learning Survey or Eden Housing's Technology Access Survey tool.

Low Cost Devices and Software

• Alliance for Technology Reuse and Refurbishing - Computer refurbishers are a good source of low-cost devices.  To find one near you, go to the Alliance for Technology Reuse and Refurbishing.
• PCS for People has worked with many PHAs, and offers tech support for individual customers:  https://www.pcsforpeople.org

• TechSoup provides reduced rate hardware and software to nonprofits.  https://www.techsoup.org/  (a membership fee is required)
  COVID-19 response: They also developed a resources landing page that compiles available resources including hardware and software https://page.techsoup.org/covid-19-resources/

• Human I-T offers discounted, refurbished computers for non-profit organizations. https://www.human-i-t.org/request-technology

Reduced Rate Services and Free Hot Spots - Internet Plan Listings

• On August 5, 2022, the FCC approved an order establishing a one-year pilot program and introduce several additional actions to increase participation among HUD-assisted households in the Affordable Connectivity Program (ACP). The one-year pilot program, "Your Home, Your Internet" will provide up to $5 million for 20 pilot participants operating across Tribal, rural, and urban communities for communication and other purposes aimed at increasing enrollment of HUD-assisted households, and an additional $5 million for FCC's own outreach and coordination with HUD. SAHF also developed a two-pager on these actions. The National Digital Inclusion Alliance has more information on the ACP grant outreach programs.

  • Senior Planet's Aging Connected is a national campaign aimed at bridging the digital divide for older adults. Senior Planet participants, and those new to seniorplanet.org, can use Aging Connected to learn more about the government’s Affordable Connectivity Program (ACP)

• On May 9, 2022, The Biden Administration announced a new comprehensive effort to increase enrollment in the Affordable Connectivity Program (ACP). The Administration has secured commitments from 20 leading internet service providers, covering more than 80% of the population across urban, suburban and rural areas, to either increase speeds or cut prices, making sure they all offer ACP-eligible households high-speed, high-quality internet plans for no more than $30/month. As part of this effort, the Administration launched a new website - Getinternet.gov to help households sign up for the ACP.
• As part of the Administration's efforts, HUD is conducting outreach to HUD-assisted owners and stakeholders to increase resident participation in the ACP by informing HUD households that ACP does not count as income for determining family rent or impact eligibility for HUD programs. HUD also developed a mini-guide of technical assistance materials to support HUD-assisted communities in the enrollment process. 
• On November 15, 2021, the Infrastructure and Investment Jobs Act (IIJA) was enacted, providing $14.2 billion for the Affordable Connectivity Program (ACP), modeled off of the Emergency Broadband Benefit (EBB) program (launched in May 2021 and allocated $3.2 billion to provide eligible low-income households with a monthly discount of up to $50 on their internet service). The ACP launched December 31, 2021 and provides eligible households with up to $30 off their internet service ($75 for tribal lands) as well as a connected device. EBB households enrolled before December 30, 2021 will continue to receive the higher benefit amount through March 1, 2022. To check eligibility and enroll, go to FCC.gov/ACP
• The National Digital Inclusion Alliance (NDIA) has launched a new webpage on the Affordable Connectivity Program. The page includes essential information, helpful links, and a thorough FAQ section.

• National Digital Inclusion Alliance (NDIA) - has listings of local government and state led initiatives around internet access, devices, digital literacy & tech support, and planning & coordinating capacity. The lists continue to update as new initiatives emerge.

• Everyone On - Low cost Internet and Computer Offer Locator Tool (using zip code)

• Broadband Now - Low cost Internet Options for Low and Fixed Income Households

• PCs for People - Low Cost Internet (highspeed 4G LTE starting at $15/month)
  Both nonprofit organizations and individuals who earn 200% below the poverty are eligible for this rate. https://www.pcsforpeople.org/eligibility/

• Human-I-T offers a tool to connect customers to low cost internet providers near them. After filling out a request online, a Human-I-T employee will either text or call in 1-2 business days with additional information. Human I-T offers calls in both English and Spanish.

Reduced Rate Services - Specific Internet Offers 

Comcast Internet Essentials – 

• Comcast offering free/reduced cost internet for Internet Essentials customers through the Affordable Connectivity Program. 

• Additionally, for all new and existing Internet Essentials customers, the speed of the program’s Internet service has permanently increased from 25/3 Mbps to 50/5 Mbps (also offering Internet Essentials Plus at 100/10 Mbps).

• For more information and updates from Comcast related to Coronavirus, visit: https://corporate.comcast.com/covid-19

• Comcast Lift Zones - In September 2020, Comcast announced a multiyear program to establish 1,000+ Wifi-connected 'Lift Zones' in community centers nationwide. Lift Zones will provide students and families with free internet access and educational and digital skills content to help families and site coordinators navigate online learning. Enter your zip code here to find a Lift Zone near you.

T Mobile - Through its Assurance Wireless plan, eligible households participating in the ACP can receive unlimited data, free unlimited texting, free unlimited calling and free 10GB monthly mobile hotspot data. A free Android smartphone is also available for new customers (model based on availability). 

Cox -Through its Connect2Compete program, offers eligible families internet service for $9.95/month with speeds up to 50/3 mbps  Cox Connect2Compete | Affordable Home Internet. Families with K-12 children are eligible if they qualify for SNAP, National School Lunch, and/or TANF; receive Tenant-Based Vouchers, Project-Based Vouchers, Section 8 Project-Based Rental Assistance; and/or who live in public housing

• Cox also offers reduced cost-plan for other households based on participation in federal assistance programs. ConnectAssist provides households internet service for $30/month with speeds up to 50/3 mbps. 

• Cox is participating in the Affordable Connectivity Program

• More than 3 million Cox Wifi hotspots across the country will remain open to help keep the public connected. Enter your zipcode here to find a hotspot near you

Spectrum - is offering high-speed internet access for students and seniors through Spectrum Internet Assist for $17.99/month with speeds of 30/4 mbps and no data caps

• Available for households with one or more recipients of the National School Lunch Program (NSLP), Community Eligibility Provision (CEP) of the NSLP, or SSI (for applicants age 65+)
• This offer is not valid for current Spectrum internet subscribers or any former Spectrum customers with outstanding debt, no contract required
• Spectrum is participating in the Affordable Connectivity Program

AT&T: “Access by AT&T” is available in 21 states. AT&T is temporarily expanding eligibility based on income and to households participating in National School Lunch or Headstart programs.

• One family member must be eligible for SNAP.

• For a limited time, customers in locations with available speeds of 10 mbps are eligible for an upgrade to 25 mbps

• AT&T is participating in the Affordable Connectivity Program, but the discount is not available on Access plans.

Verizon - new Fios customers who qualify for Lifeline will receive a $20 per month discount on their in-home internet service for as long as they remain eligible for the program, bringing the cost to as low as $19.99 per month for 200/200 Mbps internet with no data caps.  A $15/month router charge applies as well as a $99 setup.

• Verizon is also participating in the Affordable Connectivity Program. The discount is available for a variety of Verizon's plans.

Lifeline - has postponed annual re-certification requirements through March 31, 2022. 
The Lifeline program provides a subsidy to eligible residents for phone and/or Internet service. Eligiblity based on income (<135% of federal poverty line) or participation in one of the following federal assistance programs: SNAP, Medicaid, Public Housing, SSI, Tribal Programs, Veteran Pensions, 
This program still has a limited number of minutes. Residents have reported limiting their use of this phone to avoid running out of minutes.

Mediacom Communications offers its Connect2Compete program for eligible students. The cost is $9.95/month with speeds up to 25 mbps and includes equipment. Households qualify if there is one student in K-12, at least one child qualifies for free or reduced lunch, and has no outstanding debt to Mediacom (families are encouraged to contact Mediacom to work out payment plans). Offer is available to new customers only and there is no deposit or contract required.

• Mediacom is participating in the Affordable Connectivity Program.

InternetFirst is offering two months of free internet service to new customers that qualify for public assistance programs ~$9.95 per month for 12 months thereafter

• InternetFirst offers download speeds up to 50 Mbps, free installation, and no contract or credit check
• InternetFirst is available in: California, District of Columbia, Illinois, Massachusetts, Maryland, New York, Oregon, Pennsylvania, Texas, Virginia, and Washington state.

TRAINING RESOURCES

• NDIA offers resources on its Digital Navigator Model, a scalable, relationship-based framework for organizations providing digital inclusion services to help residents gain internet access, a connected device and digital literacy skills.

  • To gain a deeper understanding on how the NDIA Navigator model works in practice (specifically targeted to public housing advocates), HUD hosted a webinar with NDIA to explain their partnerships with library systems across the country

• Dorot has created "Tech Made Easy for Seniors" instructional guides that provide step-by step guidance for number of programs, platforms, and devices.
• Everyone On - a selection of tutorials and training resources for using computers, email basics, internet basics
• Senior Planet operated through OATS (Older Adults Technology Services) has developed a number of trainings to tools to combat social isolation including: an easy-to-follow Zoom Conferencing Guide, an online banking curriculum "Ready Set Bank" (in partnership with Capital One) which features a demo banking site to help users get comfortable with an online interface, and a number of other online resources, trainings and events that seniors can take part in.
• Tech Pals provides free tech support to help older adults.
• Generations on Line provides free trainings on smartphones and tablets for individuals and organizations serving seniors, as well as tutorials on videoconferencing and telehealth, and a “family coaching kit” to help older adults with technology. Find out more here: Generations on Line
• Human-I-T offers a training course on Internet basics in both English and Spanish. The course is immediately available upon request

• Tech for Learners has an online bank of free and low cost education tools, programs, and websites. They offer a variety of programs, categorized by grade level, content type, and product type.

• Cyber Seniors has a number of trainings on tools and apps directed at increasing senior digital literacy. Webinars occur regularly in English, French, and Spanish. Viewers can enroll and attend the session live online or watch the webinar later on YouTube.

• LinkedIn has an online course on the fundamentals of working with computer operating systems and applications, and offers an introduction on processing tools Microsoft Word and Excel. Another online LinkedIn course shows users how to safely access information online, collaborate and connect with others using online productivity tools, and share content.

• The Texas State Library and Museum Commission has a free, public-use digital literacy curriculum with courses on computer skills, Microsoft Office products, and finding employment.

• Candoo Tech provides tech support and training (at cost) specifically designed for older adults and partners with libraries, senior centers, and senior living communities.

• GetSetUp is an online community for older adults that offers live classes taught by peers who are experts in their field, social hours hosted by community members, and special events with speakers who directly address areas of interest to older adults. Classes are taught in English, Spanish, Hindi and Mandarin. *Classes are made free through select Health Insurance Plans and Local Area Agencies on Aging or Benefit programs.*

Resources last updated 12/21/2020

PLEASE ALSO CHECK OUT THE COVID-19 VACCINE OPERATIONAL GUIDANCE SECTION ABOVE

• SAHF developed a COVID-19 Vaccine FAQ to provide a quick overview of current roll out efforts, with links to each jurisdiction's distribution planning/ updates. The FAQ also includes information about the Pharmacy Partnership for Long-term Care (LTC) program.
• CDC's guidance on the COVID 19 Vaccine
• CDC, FEMA, and the White House's Coronavirus FAQ Page: find answers on symptoms, when to get tested, and reducing risk
• Centers for Medicare & Medicaid Services (CMS) Info & Resources
  • COVID-19 webpage on Medicaid.gov
  • Medicaid and CHIP Coverage and Benefits Related to COVID-19 Fact Sheet – March 5, 2020
  • Individual & Small Group Market Insurance Coverage Fact Sheet - March 5, 2020
  • COVID-19 webpage on Medicare.gov
  • Medicare Part B (medical insurance) will cover COVID-19 tests related to respiratory conditions to aid diagnosis of COVID-19, and COVID-19 antibody tests ordered by a doctor or healthcare provider.
  • Medicare has temporarily expanded its coverage of telehealth services to respond to the current Public Health Emergency. These services expand the current telehealth services to help people have access to more places (such as doctors, nurse practitioners, clinical psychologists, and licenses clinical social workers), with a wider range of communications tools (including smartphones), to interact with a range of providers.  
  • Medicare Telehealth FAQs regarding the temporary expansion (pg. 59) – August 26, 2020

• Kaiser Family Foundation’s Medicaid Emergency Authority Tracker, which provides state-by-state information on approved Medicaid emergency authorities to address the COVID-19 public health emergency
• Heath & Human Services' Telehealth FAQ page can help patients navigate switching their care to virtual, including questions to ask providers and resources on finding telehealth options.
• Department of Labor - Employee Benefits Security Administration's (EBSA) COVID-19 FAQs for Participants and Beneficiaries of employer provided health plans has information on maintaining health coverage during furlough and job loss -- April 28, 2020
• SAMHSA– Virtual Recovery Resources, a list of resources that can be accessed virtually during mandated stay-at-home orders and quarantine periods to support recovery from mental/substance use disorders

Resources last updated 4/22/2020

• SAHMSA’s Disaster Distress Helpline  - 1-800-985-5990, is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster.
  
  Call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor. Helpline services are also available in Spanish and for the deaf and hard of hearing.

• The Institute on Aging’s (IOA) 24-hour toll-free Friendship Line is the only accredited crisis line in the country for people aged 60 years and older, and adults living with disabilities.. Staffed with trained volunteers, the hotline offers a caring ear to older adults facing loneliness, depression, isolation, and/or suicidal thoughts. Call toll free 1(800) 871-0016 or (415) 750-4111 or (650) 424-1411 to connect with IOA.

• SAMHSA’s Taking Care of Your Mental/ Behavioral Health: Tips for Social Distancing, Quarantine, and Isolation During an Infectious Disease Outbreak

• SAMHSA’s Tips for Talking with Children about/ During Infectious Disease Outbreaks

• National Alliance on Mental Health Illness (NAMI) – COVID-19 Resource and Information Guide

• AARP's new online platform, AARP Connections, allows users to organize and find local volunteer groups to help pick up groceries, provide financial assistance or lend emotional support to neighbors, friends, and loved ones. In addition, AARP's Connect2Affect site provides a broad range of resources to reduce social isolation.

Resources last updated 10/14/2021

• HUD issued an interim final rule on October 7 requiring public housing authorities and owners of properties with project-based rental assistance (including Section 8, Section 202 PRAC, Section 811 PRAC, and Section 236 RHAP)  to provide tenants facing eviction for nonpayment of rent with information on accessing emergency rental assistance (HUD will provide a notice on the specific information to be included in the lease termination notification), and then extends the lease termination time period for these tenants to at least 30 days after notification. The rule is effective on November 8, 2021


• On August 25, the Biden Administration announced important new policies to encourage state and local governments to expedite distribution of Emergency Rental Assistance (ERA), including changes that SAHF has advocated for throughout the implementation of ERA. The updated FAQ reflects these changes - on self-attestation, advanced payments to landlords, and opportunities for partnerships between nonprofits and jurisdictions that could better streamline the program and allow landlords more flexibilities in accessing these funds. This guidance supersedes all previous FAQ posted and applies to both rounds of ERA programs unless otherwise noted. (Updated August 26, 2021)

• WinnCompanies has implemented a new national Housing Stability Program which was designed to cut evictions in half by 2025 across the company's apartment portfolio. The program was designed to: (1)Strengthen resident education and outreach so  that every household, regardless of their circumstances, understands the resources available to them through public and private programs at the local, state, and federal levels; (2) Mandate pro-active early intervention by property management for at-risk households as soon as they report financial hardship; (3) Pursue achievable, affordable and sustainable payment agreements with struggling households, as well as providing hands-on help accessing emergency rental assistance; and, (4) Provide incentives and accountability to property management staff and legal counsel to set and reach strategic housing stabilization goals that lower eviction filing rates in each apartment community the company serves. Winn has made their Massachusetts Housing Stability Guide available. (June 2021)

• HUD partnered with the Consumer Financial Protection Bureau (CFPB), Federal Housing Finance Agency (FHFA), Department of Veteran Affairs (VA) on a housing assistance website to help homeowners and renters during the coronavirus pandemic. CFPB also has a new Rental Assistance Finder tool for residents and landlords to locate their local emergency rental assistance program.

• HUD released a new guide titled "Managing Your Finances During the COVID-19 Pandemic" for residents. It outlines resources available to residents who are having trouble paying rent or debt because of the pandemic. It is available in English and Spanish (March 19, 2021)

• HUD updated its  Multifamily COVID-19 Q&As (August 9, 2021) to continue to assist stakeholders regarding property management and oversight as they relate to COVID-19. The latest version addresses questions on guidance related to the Department of Treasury’s Emergency Rental Assistance program, CARES Act unemployment compensation, and more.

• The National Low-Income Housing Coalition has a resource hub on emergency rental assistance dashboard that shares information about programs and key design and implementation features that enable them to serve the lowest-income and most marginalized renters in need of housing assistance. 

• National Multifamily Housing Council has developed a number of eviction prevention resources for owners of properties and residents facing eviction during COVID-19 including, a Resource Listing and tools and templates for communicating with residents about financial, food, and employment resources.

• HUD published two documents: (1) Tools for Landlords with Tenants Impacted by COVID-19 to help landlords to engage with at-risk tenants while remaining in compliance with fair housing laws and understand the key elements of a repayment plan. The document provides links to sample rent repayment agreements; and (2) Tenant Guidance on Rent Repayment Plans - to assist at-risk tenants in understanding and pursuing rent repayment agreements with their landlords.

• Eviction Lab - COVID-19 and Changing Eviction Policies Around the Nation

• National Housing Law Project - has a "CARE Act Eviction Moratorium Summary" hosted on their Protecting Renter and Homeowner Rights During Our National Health Crisis page

• HUD's Office of Multifamily Housing updated its brochure, Addressing Tenant Concerns During the COVID-19 National Emergency, for residents and families living in multifamily properties. It addresses which steps residents can take to access emergency rental assistance, provides local contact information, and explains the coming end of the CDC eviction moratorium on June 30, 2021. HUD suggests sending this directly to residents via email, and posting it in public areas of apartment buildings (lobby, laundry, and meeting rooms for example).

• NeighborWorks America and Stewards of Affordable Housing for the Future co-hosted a webinar focused on Eviction Prevention Programs during COVID-19. (5/28/20) Recording Link
  - Eviction Prevention Tip Sheet developed NeighborWorks America specifically for those providing eviction prevention services during COVID-19
  - Presentation Slides

• NeighborWorks America and Stewards of Affordable Housing for the Future co-hosted a webinar featuring Charlotte Mecklenburg Housing Partnership's development and launch of a Rental Assistance Program which pairs rent payment support with a financial counseling program to support housing stability. (5/4/2020) Recording Link . The password to access the recording is 2v%&134m
  
  Charlotte Mecklenburg Housing Partnership's Materials Shared in Presentation:
  - Sample ERAP Tenant Insert (included with late notices)
  - ERAP Flowchart
  - COVID Response ERAP Policy & Guidelines
  - Blank ERAP Contract (between Program Administrator & Property)

• The article "Fighting Housing Insecurity in the US" was published by MoneyGeek, a service which provides educational financial content and recommendations. This article shares background information and resources to support individuals facing housing insecurity. While not inclusive of all available resources, this article may provide helpful information to support residents.

Resources last updated 9/21/2021

• The American Rescue Plan increases the Child Tax Credit (CTC) for families with children ages 6-17 to $3,000/year per child and $3,600/year per child younger than 6. Half of the tax credit is paid out in monthly checks, beginning July 15, the other half provided as 2021 income tax refunds. The expanded credit is only available for tax year 2021.  If residents filed tax returns for 2019 or 2020, or if they signed up to receive a stimulus check from the Internal Revenue Service, they will automatically receive the payment. For families who do not file taxes, they can enroll using the IRS non-filer tool.  For more information and resources on the Child Tax Credit, visit the White House website or Child Tax Credit - USOW. Additional Resources below. 

  • The Code for America CTC Non-filer Sign-up Tool (website – English and Spanish). This is where people sign up to for the Child Tax Credit.

  • The Code for America CTC Non-filer Sign-up Tool Help Guide (PDF - English). This guide is meant for navigators and people assisting someone else to access the CTC. It outlines what's going on at each step, so that they know how to respond to common questions and can understand what will happen if people go down a rare corner of the flow. Navigators can also access a navigator resource website (in English and Spanish).

  • The Code for America GetCTC demo (Video – English and Spanish). This video is a quick tour of how to use GetCTC, the simplified tax filing portal.

  • Help is Here – CTC flyer (PDF - English and Spanish). This flyer gives a high-level overview of CTC and is meant to be hung in visible places where the community frequents or gathers to raise CTC awareness.

  • Outreach Email Template (English). An editable template you can use to send to members of your organization or community to build CTC awareness.

• IRS has developed several resources to help US Citizens to receive their Economic Impact Payments. You can download a flyer about the Non -Filers Tool to share with residents. Information in Spanish is also available on the IRS site.

• National Housing Resource Center hosted a webinar to break down Unemployment Insurance Benefits under the CARES Act. Learn about eligibility requirements, the unemployment insurance process (under CARES), and receive guidance on how to help residents navigate the application process. 4/22/2020
  Note: Detailed guidance starts around minute 18 in the recording.

• Community Foundations Public Awareness Initiative is keeping a list of community foundations that have created COVID-19 relief funds in all 50 states, plus the District of Columbia to provide relief to local nonprofits, local governments, and health organizations.

• Career OneStop – Learn how to file for unemployment benefits in your state. Through the Unemployment Benefits Finder.  As of March 11, 2021, the Unemployment Insurance Provisions of the American Rescue Plan of 2021 provides supplemental federal unemployment benefits of $300 per week through September 6, 2021 and exempts the first $10,200 of unemployment insurance from federal income taxes. It also extends benefits established in previous CARES legislation to cover self-employed and gig workers.

• AARP Social Security Resource Center - AARP Answers: Social Security and Coronavirus – the latest on monthly benefits and stimulus checks – 4/2/2020

• AARP – Unemployment and the Coronavirus – the latest on applying for benefits, eligibility, and additional stimulus benefits – 4/3/2020

• Social Security Administration - The Inspector General for the Social Security Administration issued a warning about a new Social Security benefit suspension scam related to COVID-19 office closures - 3/20/20

• Prosperity Now’s has launched a COVID 19 Resource Page featuring community tax prep resources, housing and homeownership assistance, and financial assistance information.

• National Council on Aging’s (NCOA) -  Benefits Check Up allows you to enter in your zip code to identify benefit programs available.

• The Washington Post has an online Stimulus Payment Calculator

• The article "Connecting Households to Assistance Programs and Financial Support for Utility Bills" was published by MoneyGeek, a service which provides educational financial content and recommendations. This article shares information on utility assistance. While not inclusive of all available resources, this article may provide helpful information to support residents.

Resources last updated 5/8/2020

• The U.S. Department of Agriculture (USDA), which administers an online purchasing pilot program for eligible low-income families to purchase groceries, recently added 13 new states to the program while three additional states are pending approval.The pilot program is currently operational in 18 states and the District of Columbia. The latest expansion to the pilot program enables Americans to follow physical distancing guidelines and help slow the spread of COVID-19. Once operational, more than 90% of Supplemental Nutritional Assistance Program (SNAP) participants will be able to purchase food online in 35 states and the District of Columbia

• Expensify is going to temporarily redirect all of its charitable funds to Expensify.org/hunger. With its ability to reimburse volunteers directly in real-time, Expensify.org is uniquely positioned to help families in need immediately, and will be devoting these charitable funds to a new program: matching SNAP grocery purchases up to $50 per family.

• USDA Food and Nutrition Service – SNAP State Directory of Resources

• AARP – Supermarkets Offer Special Hours for Older Shoppers provides a listing of national Grocery Store Chain’s hours. 3/26/20

• AARP Community Connections is a new online platform which allows users to organize and find local volunteer groups to help pick up groceries, provide financial assistance or lend emotional support to neighbors, friends, and loved ones.

• National Council on Aging’s (NCOA) has launched a blog – Where to Get Food Help Now which provides a number of food resources for Seniors.

• World Central Kitchen has launched a Covid-19 Initiative to distribute individually packaged fresh meals in communities that need support.  They have created a map to track school districts and restaurants offering meals to those in need.

• No Kid Hungry is offering Emergency Grants to support local school districts and nonprofit organizations.

• Feeding America’s Find Food resource page, which includes links to their food bank locator and FAQs about changes to food assistance programs and eligibility during the COVID-19 pandemic

• Corporation for Supportive Housing (CSH) developed a tip sheet for Navigating Emergency Food Organizations & Resources in Times of Crisis.

• The article "How to Find Food Security Support and Hunger Assistance Resources" was published by MoneyGeek, a service which provides educational financial content and recommendations. This article shares information and resources related to food security. While not inclusive of all available resources, this article may provide helpful information to support residents.