ERS Annual Report Required Attachments

In addition to questions about the current resident services at the property, the ERS annual report requires the application to upload the following up-to-date attachments:

  • Community Scan (updated at least once every six years)
  • Resident Opportunities and Priorities Assessment (updated at least once every three years)
  • Property Services Plan (updated at least once every three years)
  • Resident Services Property Budget (updated annually)
  • Active, Executed MOU/formalized contract with an External Service Partner for this Property
  • Resident Indicators and Analysis Report that includes Resident Outcomes Data (updated annually). Please Note: While we recognize program enrollment and participation as important outputs to track for most practitioners, these are not outcomes measures.

    Note: Fannie Mae is requiring ERS financed properties to report three outcomes indicators of the owner/applicant's choice that align to the Property Services Plan and help demonstrate the impact of resident services. Organizations are required to select three outcomes measures in the first ERS Annual Report for the property and then report on these same measures, starting in their second ERS annual report, for the lifetime of the HHR-ERS loan. We recommend referencing this outcomes framework list as a resource when selecting outcomes measures, although applicants can propose alternative measures for review and approval by CORES staff.

  • For ERS Properties implementing a Hybrid Resident Services Coordination Model: The organization must provide a copy of an approved resident services contract that demonstrates that the CORES-certified organization/owner is contracting with a third-party provider for the provision of resident service coordination (staffing) at the property. This contract should address: (1) SOW/Roles and Responsibilities, (2) Staffing Plan, (3) Use of Space, (4) Goals/Evaluation, (5) Terms and Compensation, (6) Insurance Requirements and Indemnification, and (7) Sharing of Resident Data. 

Properties with Third-Party Resident Services Coordination must also upload the following up-to-date attachments: 

  • The organization must provide a current, executed MOU/contract between CORES-certified organization and Property owner/borrower and (2) a signed letter from the owner/borrower affirming that they continue to partner with you (the CORES certified applicant) for the provision of resident services at this property and certifying that you are approved to submit the ERS annual report on their behalf. The MOU/contract should address: (1) SOW/Roles and Responsibilities, (2) Staffing Plan, (3) Use of Space, (4) Goals/Evaluation, (5) Terms and Compensation, (6) Insurance Requirements and Indemnification, and (7) Sharing of Resident Data.
  • The organization must provide a signed letter from the owner/borrower affirming that the owner is partnering with the CORES certified applicant for the provision of resident services coordination at this property and certifying that the CORES certified third-party provider (applicant) is approved to submit this ERS Property report on their behalf.  
  • The completed budget form requires a signature from the owner/borrower prior to upload.