ERS Property Certification Proposal Threshold Questions

To qualify for the ERS Property Certification, applicants must be able to answer the following threshold questions about the property in their Proposal:

  • The organization must describe how community spaces, amenities, and the design of the property meets the needs of the expected resident population.
  • The organization must provide neighborhood/ community level data for the property. Applicants will be asked to provide a Community Scan if completed. The Community Scan will be required in the first ERS Annual Report.
  • The organization must provide resident demographics for the property, if available. Applicants will be asked to provide a Resident Opportunities and Priorities Assessment if completed. The Resident Opportunities and Priorities Assessment will be required in the first ERS Annual Report.
  • The organization must describe the roles of both the on-site resident services coordinators and corporate/regional resident-services staff that will support on-site staff at this property.  
  • The organization must provide the proposed resident services staffing plan for this property (number of resident services staff supporting this property, projected number of hours of resident services coordination support through onsite/property level resident services staff, regional support, and any virtual supports). The proposed staffing model for this property must meet or exceed the minimum staffing ratio for ERS financed properties of 1 FTE: 150 households (1 FTE is defined as 40 hours per week). Please click here for additional guidance on ERS staffing model requirements.
  • The organization must describe if there are any nearby or co-located programs, services, and/or partners that are being considered part of the core on-site staffing and services model.
  • The organization must complete a budget template (provided by CORES) that shows the anticipated budget for resident services coordination and services for the property. The budget should incorporate the projected Fannie Mae's Healthy Housing Rewards™ ERS annual discount and the additional resources the owner has committed or identified to support an enhanced level of resident services coordination. 

Properties with Third-Party Resident Services Coordination must also answer the following additional threshold questions in their Proposal:

  • The organization must describe the relationship between the Third-Party CORES Certified resident services provider (applicant) and property owner/borrower.
  • The organization must provide a copy of an approved resident services contract between the Third-Party CORES Certified resident services provider (applicant) and the property owner/borrower. This contract should address: (1) SOW/Roles and Responsibilities, (2) Staffing Plan, (3) Use of Space, (4) Goals/Evaluation, (5) Terms and Compensation, (6) Insurance Requirements and Indemnification, and (7) Sharing of Resident Data.
  • The organization must provide a signed letter from the owner/borrower affirming that the owner is partnering with the CORES certified applicant for the provision of resident services coordination at this property and certifying that the CORES certified third-party provider (applicant) is approved to submit this ERS Property Proposal on their behalf.
  • The completed budget form requires a signature from the owner/borrower prior to upload. 
If your organization is CORES certified under the Direct Model, but you are working with a partner that will be providing the frontline resident services staff at an ERS-financed property, please contact CORES staff to determine if you meet the ERS property certification threshold requirements.