The certification program is designed to identify owner-operators of multifamily affordable properties and service organizations working in multifamily affordable properties that provide resident services provision in line with a robust coordination system.
A resident services coordination system refers to all functions tied to the organizational mission to implement resident services in affordable rental housing properties, including corporate and site-based staff, funding, technology systems, services and programs, research and evaluation, organizational knowledge, and the tools necessary to support resident services.
To be eligible for CORES Certification, an organization must fit one of the following models for providing resident services coordination and this system must be scaled at multiple properties:
[Owner-Operator] Direct Model – Affordable housing owners/organizations that retain direct responsibility for the management, delivery, and implementation of Resident Service Coordination at their own properties.
[Owner-Operator} Hybrid Model – Affordable rental housing owners/organizations that contract with an unrelated third-party entity (either a property management company or another services organization) to staff the on-site property-based resident services coordinators/staff, but otherwise retain leadership, management, and support capacity for resident services coordination at their properties.
Third-Party Resident Services Coordination Contractor Model – An owner of affordable housing may contract with an external (third-party) organization to provide all aspects of resident services coordination. This includes the management, delivery, and implementation of Resident Services Coordination at the property level and corporate/regional levels. An organization that falls into this model may provide third-party services for one owner or for multiple owners.
Please note: If interested in seeking certification under both the Direct and Third-Party models, please contact CORES for more information about the Streamlined Third-Party application option.
While an organization does not need to offer a CORES-level of resident services coordination or have resident services staff at ALL properties within their portfolio, it must be able to demonstrate that this CORES-level of infrastructure and implementation is in place at multiple properties within their portfolio.
Please see threshold requirements for additional information.