A Culture of Caring: A Compendium of Self-Care Tools and Workforce Support Principles for Front-Line Staff in Service-Enriched Housing
Capacity-Building Tools, COVID-19 Resource
Toolkit
2018
SAHF
ACF Early Childhood Self-Assessment Tool for Family Supportive Housing
Capacity-Building Tools
Toolkit
2017
Administration for Children and Families
Bridging the Digital Divide in Affordable Housing Communities: A Practitioner's Resource for Multifamily Operators
Capacity-Building Tools, Case Studies and Research
Research/Report
2021
SAHF
Building Financial Capability: A Planning Guide for Integrated Services
Capacity-Building Tools
Research/Report, Toolkit
2015
Prosperity Now; HHS - Office of Community Services
Creating Opportunities for Families through Resident Services: A Practitioner's Manual (Volume I)
Capacity-Building Tools
Template/Example, Toolkit
2009
NeighborWorks America; Enterprise Community Partners
Creating Opportunities for Families through Resident Services: A Practitioner's Manual (Volume II)
Capacity-Building Tools
Template/Example, Toolkit
2009
NeighborWorks America; Enterprise Community Partners
Creating the Culture For Community Engagement
Capacity-Building Tools, Resident Engagement Tools
Research/Report, Toolkit
2019
Tamarack Institute
EMPath Bridge to Self Sufficiency
Capacity-Building Tools, Logic Models/Theories of Change
Template/Example, Toolkit, Training
EMPath Economic Mobility Pathways
Eviction Prevention Programming: Best Practices Review
Capacity-Building Tools
Research/Report, Template/Example
2015
NeighborWorks America
Eviction Prevention: Tips for Effective Resident Engagement
Capacity-Building Tools, COVID-19 Resource, Resident Engagement Tools
Toolkit
2020
NeighborWorks America
Family Centered Coaching Toolkit
Capacity-Building Tools, Resident Engagement Tools
Toolkit
2020
Prosperity Agenda
Framework and Guidelines for the System of Resident Services Coordination
Capacity-Building Tools, CORES Guidance
Toolkit
2018
SAHF
Health Partnership Readiness Guide
Capacity-Building Tools, MOUs & Partnership Development
Research/Report, Toolkit
2020
NeighborWorks America
HUD's Service Coordinators in Multifamily Housing Program Resource Guide
Capacity-Building Tools, Training Resources
HUD Guidance, Toolkit, Training
2018
HUD Exchange
HUD's Standards for Success
Capacity-Building Tools, Training Resources, Impact & Outcomes Resources
HUD Guidance, Training
HUD
Index of Community Engagement Techniques
Capacity-Building Tools, Resident Engagement Tools
Toolkit
2017
Tamarack Institute
Measuring Mobility from Poverty
Capacity-Building Tools, Impact & Outcomes Resources
Toolkit
2018
Mobility Partnership
Place Matters: A Two-Generation Approach to Housing
Capacity-Building Tools, Case Studies and Research
Research/Report
2018
Urban Institute; Aspen Institute
Practice Framework for Delivering Services to Families in Supportive Housing
Capacity-Building Tools
Toolkit
2016
CSH
Quality Self Assessment Tool for Expanded Learning Programs (Out of School Time)
Capacity-Building Tools, Training Resources
Toolkit
2019
Partnership for Children and Youth - HousEd
Quality Standards for Expanded Learning in Public and Affordable Housing
Capacity-Building Tools, Training Resources
Toolkit, Training
2017
Partnership for Children and Youth - HousEd
Resident Engagement Guidebook: Exploring Readiness & Options
Capacity-Building Tools
Toolkit, Training
2014
Community Foundations Leading Change
SAHF Overview of Commonly Used Resident Services Data Systems
Capacity-Building Tools, Impact & Outcomes Resources
Toolkit, Training
2020
SAHF
SAMHSA's Concept of Trauma and Guidance for a Trauma Informed Approach
Capacity-Building Tools, Training Resources
Toolkit
2014
SAMHSA
Service Coordinators in Multifamily Housing (SCMF) Program Online Learning Tool
Capacity-Building Tools, Training Resources
HUD Guidance, Training
2018
HUD Exchange
Social Connectedness and Engagement Technology Tool
Capacity-Building Tools
Research/Report, Toolkit
2020
Leading Age
The Pandemic Playbook
Capacity-Building Tools, COVID-19 Resource
Toolkit
2020
Leading Age
The Spectrum of Community Engagement to Ownership Guide
Capacity-Building Tools, Resident Engagement Tools
Toolkit
2019
Movement Strategy Center
Webinar: Data Systems Used to Support Resident Outcomes - Part 1
Capacity-Building Tools, CORES Guidance, Training Resources, Impact & Outcomes Resources
Training
2020
CORES
Webinar: Data Systems Used to Support Resident Outcomes - Part 2
Capacity-Building Tools, Impact & Outcomes Resources
Training
2020
CORES
White Paper on Resident Services Coordination
Capacity-Building Tools
Toolkit
2015
National Church Residences
Bridging the Digital Divide in Affordable Housing Communities: A Practitioner's Resource for Multifamily Operators
Capacity-Building Tools, Case Studies and Research
Research/Report
2021
SAHF
Economic Mobility in Multifamily Housing: Initial Outcomes from Family Self Sufficiency Programs
Case Studies and Research
Research/Report
2018
POAH
Home For Life White Paper (Adena Health System & National Church Residences)
Case Studies and Research
Research/Report
2017
National Church Residences
JCHS Report -- Resident Services Coordinators Help Build Resilience During the COVID 19 Pandemic
COVID-19 Resource, Case Studies and Research
Research/Report
2020
Harvard Joint Center for Housing Studies
Place Matters: A Two-Generation Approach to Housing
Capacity-Building Tools, Case Studies and Research
Research/Report
2018
Urban Institute; Aspen Institute
Research Demonstrates Positive Impact of Family Resident Services On Property Financial Performance
Case Studies and Research, Impact & Outcomes Resources
Research/Report
2007
Enterprise Community Partners
SAHF Mental and Behavioral Health Case Studies
Case Studies and Research
Research/Report
2018
SAHF
Social Impact Measurement of CommonBond's Eviction Prevention Activities
Case Studies and Research, Impact & Outcomes Resources
Research/Report
2018
CommonBond Communities
500 Cities: Local Data for Better Health
Community Info/Data Sources
Data Source
2019
Centers for Disease Control and Prevention
AARP's Livability Index
Community Info/Data Sources
Data Source
2019
AARP
American Community Survey (ACS) Data
Community Info/Data Sources
Data Source
2019
US Census Bureau
Aunt Bertha
Community Info/Data Sources
Data Source
2018
Aunt Bertha
Enterprise's Opportunity360 Toolkit
Community Info/Data Sources
Data Source, Toolkit
2017
Enterprise Community Partners
Low Income Displacement &Concentration Mapping Tool (2000-2016)
Community Info/Data Sources
Data Source
2019
Institute of Metropolitan Opportunity
National Council on Aging Partners & Programs
Community Info/Data Sources
Data Source, Research/Report
2019
National Council on Aging
Opportunity Atlas
Community Info/Data Sources
Data Source
2018
Opportunity Atlas
Oral Health America's Wisdom Tooth Project
Community Info/Data Sources
Data Source
2018
Oral Health America
Sources for Data on Social Determinants of Health
Community Info/Data Sources
Data Source
2018
CDC
Guide to Partnership Management
Community Scans/Tools, MOUs & Partnership Development, Property Service Plans/Tools
Toolkit
2017
CPDC
Sample Community Scan (Property-Level)
Community Scans/Tools
Template/Example
2018
NHP - Operation Pathways
Sample Community Scan (Property-Level)
Community Scans/Tools
Template/Example
2009
CommonBond
WEBINAR: CORES Training - Overview of Four Key Documents
CORES Guidance, Training Resources, Community Scans/Tools, Property Service Plans/Tools, Resident Indicators & Analysis Reports, Resident Opportunities & Needs Assessments/Tools
Training
2019
SAHF
Sample After School Program Registration Form
Consent Forms/Tools
Template/Example
2018
MidPen Housing
Sample Informed Consent Form (Multiple Properties/Portfolio-Wide)
Consent Forms/Tools
Template/Example
2016
CommonBond
Sample Informed Consent Procedure/Guidelines (Multiple Properties/Portfolio-Wide)
Consent Forms/Tools
Template/Example
2016
CommonBond
CORES Glossary
CORES Guidance
Training
2018
SAHF
CORES Portal Guidance
CORES Guidance
Training
2018
SAHF
Framework and Guidelines for the System of Resident Services Coordination
Capacity-Building Tools, CORES Guidance
Toolkit
2018
SAHF
Introductory Webinar: CORES 101 Overview of the Certifcation & Application
CORES Guidance
Training
2020
SAHF
WEBINAR: CORES Training - Overview of Four Key Documents
CORES Guidance, Training Resources, Community Scans/Tools, Property Service Plans/Tools, Resident Indicators & Analysis Reports, Resident Opportunities & Needs Assessments/Tools
Training
2019
SAHF
Webinar: Data Systems Used to Support Resident Outcomes - Part 1
Capacity-Building Tools, CORES Guidance, Training Resources, Impact & Outcomes Resources
Training
2020
CORES
Webinar: Introduction to CORES Certification & Fannie Mae's Healthy Housing Rewards Initiative
CORES Guidance
Training
2018
SAHF
A Culture of Caring: A Compendium of Self-Care Tools and Workforce Support Principles for Front-Line Staff in Service-Enriched Housing
Capacity-Building Tools, COVID-19 Resource
Toolkit
2018
SAHF
COVID-19 Resources
COVID-19 Resource, Resident Surveys
HUD Guidance, Template/Example, Toolkit
2020
CORES
COVID-19 Vaccine FAQ
COVID-19 Resource
FAQ
2020
Eviction Prevention: Tips for Effective Resident Engagement
Capacity-Building Tools, COVID-19 Resource, Resident Engagement Tools
Toolkit
2020
NeighborWorks America
JCHS Report -- Resident Services Coordinators Help Build Resilience During the COVID 19 Pandemic
COVID-19 Resource, Case Studies and Research
Research/Report
2020
Harvard Joint Center for Housing Studies
Technology Loan Check Out Forms
COVID-19 Resource
Template/Example
2020
Mercy Housing
The Pandemic Playbook
Capacity-Building Tools, COVID-19 Resource
Toolkit
2020
Leading Age
Community Impact Strategies: Data Quality Policy & Procedures Guide
Data Sharing, Privacy Protocols/Privacy Guidelines
Toolkit
2018
CPDC
Data Sharing PowerPoint
Data Sharing
Training
2018
MidPen Housing
Sample Data Sharing Agreement Template (Education and Housing)
Data Sharing
Template/Example
2018
CLPHA - Housing Is
Sample Data Sharing Agreement Template for Intermediary Organizations (Education and Housing)
Data Sharing
Template/Example
2018
CLPHA - Housing Is
Healthy Housing Outcomes Survey
Impact & Outcomes Resources, Resident Surveys
Template/Example
2019
Enterprise Community Partners; Success Measures
HUD's Standards for Success
Capacity-Building Tools, Training Resources, Impact & Outcomes Resources
HUD Guidance, Training
HUD
Measuring Mobility from Poverty
Capacity-Building Tools, Impact & Outcomes Resources
Toolkit
2018
Mobility Partnership
Research Demonstrates Positive Impact of Family Resident Services On Property Financial Performance
Case Studies and Research, Impact & Outcomes Resources
Research/Report
2007
Enterprise Community Partners
SAHF Overview of Commonly Used Resident Services Data Systems
Capacity-Building Tools, Impact & Outcomes Resources
Toolkit, Training
2020
SAHF
SAHF's Outcomes Initiative One-Pager
Impact & Outcomes Resources
Template/Example
2018
SAHF
Sample Impact Report (Multiple Properties/Portfolio-Wide)
Impact & Outcomes Resources
Template/Example
2018
The Community Builders
Sample Impact Report (Multiple Properties/Portfolio-Wide)
Impact & Outcomes Resources
Research/Report, Template/Example
2018
POAH
Social Impact Measurement of CommonBond's Eviction Prevention Activities
Case Studies and Research, Impact & Outcomes Resources
Research/Report
2018
CommonBond Communities
Success Measures
Impact & Outcomes Resources
Template/Example, Toolkit, Training
2018
Success Measures - NeighborWorks America
Webinar: Data Systems Used to Support Resident Outcomes - Part 1
Capacity-Building Tools, CORES Guidance, Training Resources, Impact & Outcomes Resources
Training
2020
CORES
Webinar: Data Systems Used to Support Resident Outcomes - Part 2
Capacity-Building Tools, Impact & Outcomes Resources
Training
2020
CORES
EMPath Bridge to Self Sufficiency
Capacity-Building Tools, Logic Models/Theories of Change
Template/Example, Toolkit, Training
EMPath Economic Mobility Pathways
Sample Logic Model (Multiple Properties/Portfolio-Wide)
Logic Models/Theories of Change
Template/Example
2018
POAH
Sample Logic Model (Multiple Properties/Portfolio-Wide)
Logic Models/Theories of Change
Template/Example
2018
CommonBond
Sample Logic Model (Multiple Properties/Portfolio-Wide)
Logic Models/Theories of Change
Template/Example
2018
Community Housing Partners
Sample Logic Model (Multiple Properties/Portfolio-Wide)
Logic Models/Theories of Change
Template/Example
2017
Mercy Housing
Sample Logic Model (Stability and Independence)
Logic Models/Theories of Change
Template/Example
2018
CommonBond
Sample Logic Model (Youth Program)
Logic Models/Theories of Change
Template/Example
2018
CommonBond
Guide to Partnership Management
Community Scans/Tools, MOUs & Partnership Development, Property Service Plans/Tools
Toolkit
2017
CPDC
Health Partnership Readiness Guide
Capacity-Building Tools, MOUs & Partnership Development
Research/Report, Toolkit
2020
NeighborWorks America
Sample MOU (Property-Level)
MOUs & Partnership Development
Template/Example
2018
POAH
Sample MOU (Property-Level)
MOUs & Partnership Development
Template/Example
2018
NHP - Operation Pathways
Sample MOU Program & Services Agreement (Property-Level)
MOUs & Partnership Development
Template/Example
2018
CommonBond
Sample MOU with 3rd Party Service Provider (Property-Level)
MOUs & Partnership Development
Template/Example
2018
Mercy Housing
Community Impact Strategies: Data Quality Policy & Procedures Guide
Data Sharing, Privacy Protocols/Privacy Guidelines
Toolkit
2018
CPDC
Data Privacy for Resident Data Policy
Privacy Protocols/Privacy Guidelines
Template/Example
2016
CommonBond
Data Sharing Toolkit for Communities: Protecting Student Privacy
Privacy Protocols/Privacy Guidelines
Toolkit
2016
Department of Education
Privacy Decision-Making Diagram
Privacy Protocols/Privacy Guidelines
Toolkit
2016
SAHF; Latham and Watkins, LLP
Privacy Impact Assessments (HIPAA)
Privacy Protocols/Privacy Guidelines
Training
2016
SAHF; Latham and Watkins, LLP
Records Management Policy
Privacy Protocols/Privacy Guidelines
Template/Example
2008
Virginia Supportive Housing
Resident Data Privacy Practices at Service Provider Sites
Privacy Protocols/Privacy Guidelines
Template/Example
2016
CommonBond
Resident Data Privacy Webinar
Privacy Protocols/Privacy Guidelines
Training
2016
SAHF; Latham and Watkins, LLP
Sample Confidentiality Protocol for Resident Data (Multiple Properties/Portfolio-Wide)
Privacy Protocols/Privacy Guidelines
Template/Example
2018
Mercy Housing
Guide to Partnership Management
Community Scans/Tools, MOUs & Partnership Development, Property Service Plans/Tools
Toolkit
2017
CPDC
Property Risk Scoring Template
Property Service Plans/Tools, Resident Opportunities & Needs Assessments/Tools
Template/Example
2018
POAH
Property Services Plan Template
Property Service Plans/Tools
Template/Example
2018
The Community Builders
Sample Annual Property Services Plan
Property Service Plans/Tools
Template/Example
2018
CommonBond
Sample Property Services Plan
Property Service Plans/Tools
Template/Example
2018
POAH
Sample Property Services Plan
Property Service Plans/Tools
Template/Example
2018
NHP - Operation Pathways
Sample Property Services Plan
Property Service Plans/Tools
Template/Example
2019
Virginia Supportive Housing
WEBINAR: CORES Training - Overview of Four Key Documents
CORES Guidance, Training Resources, Community Scans/Tools, Property Service Plans/Tools, Resident Indicators & Analysis Reports, Resident Opportunities & Needs Assessments/Tools
Training
2019
SAHF
Creating the Culture For Community Engagement
Capacity-Building Tools, Resident Engagement Tools
Research/Report, Toolkit
2019
Tamarack Institute
Eviction Prevention: Tips for Effective Resident Engagement
Capacity-Building Tools, COVID-19 Resource, Resident Engagement Tools
Toolkit
2020
NeighborWorks America
Family Centered Coaching Toolkit
Capacity-Building Tools, Resident Engagement Tools
Toolkit
2020
Prosperity Agenda
Index of Community Engagement Techniques
Capacity-Building Tools, Resident Engagement Tools
Toolkit
2017
Tamarack Institute
Mercy Housing's Framework for Resident Engagement
Resident Engagement Tools
Research/Report
2019
Mercy Housing
Sample Resident Engagement Tool (Multiple Properties/Portfolio-Wide)
Resident Engagement Tools
Template/Example, Toolkit
2018
Mercy Housing
The Spectrum of Community Engagement to Ownership Guide
Capacity-Building Tools, Resident Engagement Tools
Toolkit
2019
Movement Strategy Center
Sample Resident Indicators & Analysis Report (Property-Level)
Resident Indicators & Analysis Reports
Template/Example
2018
POAH
Sample Resident Indicators & Analysis Report (Property-Level)
Resident Indicators & Analysis Reports
Template/Example
2017
The Community Builders
WEBINAR: CORES Training - Overview of Four Key Documents
CORES Guidance, Training Resources, Community Scans/Tools, Property Service Plans/Tools, Resident Indicators & Analysis Reports, Resident Opportunities & Needs Assessments/Tools
Training
2019
SAHF
Community Life Index for Existing Properties (Property-Level)
Resident Opportunities & Needs Assessments/Tools
Template/Example, Toolkit
2018
The Community Builders
Community Life Index for New Development Projects (Property-Level)
Resident Opportunities & Needs Assessments/Tools
Template/Example, Toolkit
2018
The Community Builders
Property Risk Scoring Template
Property Service Plans/Tools, Resident Opportunities & Needs Assessments/Tools
Template/Example
2018
POAH
Sample Resident Opportunities & Needs Assessment (Property-Level)
Resident Opportunities & Needs Assessments/Tools
Template/Example
2010
CommonBond
Sample Resident Opportunities & Needs Assessment (Property-Level)
Resident Opportunities & Needs Assessments/Tools
Template/Example
2018
Virginia Supportive Housing
Sample Resident Opportunity and Needs Assessment (Property-Level)
Resident Opportunities & Needs Assessments/Tools
Template/Example
2018
NHP - Operation Pathways
Sample Resident Opportunity and Needs Assessment (Property-Level)
Resident Opportunities & Needs Assessments/Tools
Template/Example
2018
POAH
WEBINAR: CORES Training - Overview of Four Key Documents
CORES Guidance, Training Resources, Community Scans/Tools, Property Service Plans/Tools, Resident Indicators & Analysis Reports, Resident Opportunities & Needs Assessments/Tools
Training
2019
SAHF
COVID-19 Resources
COVID-19 Resource, Resident Surveys
HUD Guidance, Template/Example, Toolkit
2020
CORES
Healthy Housing Outcomes Survey
Impact & Outcomes Resources, Resident Surveys
Template/Example
2019
Enterprise Community Partners; Success Measures
Sample Resident Satisfaction Survey (Chinese)
Resident Surveys
Template/Example
2016
National Church Residences
Sample Resident Satisfaction Survey (English)
Resident Surveys
Template/Example
2016
National Church Residences
Sample Resident Satisfaction Survey (Korean)
Resident Surveys
Template/Example
2016
National Church Residences
Sample Resident Satisfaction Survey (Russian)
Resident Surveys
Template/Example
2016
National Church Residences
Sample Resident Satisfaction Survey (Spanish)
Resident Surveys
Template/Example
2010
National Church Residences
Sample Resident Survey
Resident Surveys
Template/Example
2016
The Community Builders
Sample Resident Survey
Resident Surveys
Template/Example
2017
Mercy Housing
Sample Resident Survey (Adult Version)
Resident Surveys
Template/Example
2018
POAH
Sample Resident Survey (Family Property)
Resident Surveys
Template/Example
2017
The Community Builders
Sample Resident Survey (Senior Property)
Resident Surveys
Template/Example
2017
The Community Builders
Sample Resident Survey (Youth Version)
Resident Surveys
Template/Example
2018
POAH
Sample Resident Services Coordinator Job Description
Sample Job Descriptions
Template/Example
2014
CommonBond
Sample Resident Services Coordinator Job Description
Sample Job Descriptions
Template/Example
2011
Mercy Housing
Sample Resident Services Coordinator Job Description
Sample Job Descriptions
Template/Example
2018
POAH
Supportive Services Specialist Sample Job Description
Sample Job Descriptions
Template/Example
2017
Virginia Supportive Housing
Alzheimer's Association Training and Education Center
Training Resources
Training
2018
Alzheimer's Association
American Association of Service Coordinators
Training Resources
Template/Example, Training
2018
AASC
American Society on Aging Webinars
Training Resources
Training
2018
American Association on Aging
Corporation for Supportive Housing (CSH) Training Center
Training Resources
Training
2018
Corporation for Supportive Housing
HUD's Service Coordinators in Multifamily Housing Program Resource Guide
Capacity-Building Tools, Training Resources
HUD Guidance, Toolkit, Training
2018
HUD Exchange
HUD's Standards for Success
Capacity-Building Tools, Training Resources, Impact & Outcomes Resources
HUD Guidance, Training
HUD
Massachusetts Association for Community Action (MASSCAP) Trainings
Training Resources
Training
2018
MASSCAP
NeighborWorks Training Institute
Training Resources
Training
2019
NeighborWorks America
New England Resident Services Coordinators Inc. (NERSC)
Training Resources
Training
2019
NERSC
Quality Self Assessment Tool for Expanded Learning Programs (Out of School Time)
Capacity-Building Tools, Training Resources
Toolkit
2019
Partnership for Children and Youth - HousEd
Quality Standards for Expanded Learning in Public and Affordable Housing
Capacity-Building Tools, Training Resources
Toolkit, Training
2017
Partnership for Children and Youth - HousEd
SAMHSA's Concept of Trauma and Guidance for a Trauma Informed Approach
Capacity-Building Tools, Training Resources
Toolkit
2014
SAMHSA
Service Coordinators in Multifamily Housing (SCMF) Program Online Learning Tool
Capacity-Building Tools, Training Resources
HUD Guidance, Training
2018
HUD Exchange
WEBINAR: CORES Training - Overview of Four Key Documents
CORES Guidance, Training Resources, Community Scans/Tools, Property Service Plans/Tools, Resident Indicators & Analysis Reports, Resident Opportunities & Needs Assessments/Tools
Training
2019
SAHF
Webinar: Data Systems Used to Support Resident Outcomes - Part 1
Capacity-Building Tools, CORES Guidance, Training Resources, Impact & Outcomes Resources
Training
2020
CORES