988 Suicide and Crisis Lifeline
Capacity-Building Tools
Toolkit
2022
SAMHSA
A Culture of Caring: A Compendium of Self-Care Tools and Workforce Support Principles for Front-Line Staff in Service-Enriched Housing
Capacity-Building Tools, COVID-19 Resource, Trauma-Informed / Person-Centered Approaches
Toolkit
2018
SAHF
A Toolkit for Centering Racial Equity Throughout Data Integration
Capacity-Building Tools, Community Info/Data Sources, Data Sharing, Impact & Outcomes Resources, Racial Equity, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2020
Actionable Intelligence for Social Policy (AISP)
AASC Quality Assurance Registry
Capacity-Building Tools, Training Resources
Template/Example, Toolkit
2022
American Association of Service Coordinators (AASC)
ACF Early Childhood Self-Assessment Tool for Family Shelters
Capacity-Building Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2020
Administration for Children & Families, Office of Early Childhood Development
Bridging the Digital Divide in Affordable Housing Communities: A Practitioner's Resource for Multifamily Operators
Capacity-Building Tools, Case Studies and Research, Virtual/Digital Engagement Tools
Research/Report
2021
SAHF
Broadband in Affordable Housing: A Guide for Providers
Capacity-Building Tools, Case Studies and Research, Virtual/Digital Engagement Tools
Research/Report
2022
LeadingAge
Building Financial Capability: A Planning Guide for Integrated Services
Capacity-Building Tools
Research/Report, Toolkit
2015
Prosperity Now; HHS - Office of Community Services
Community Tool Box
Capacity-Building Tools, Case Studies and Research, Community Info/Data Sources, Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Template/Example, Toolkit, Training
2022
Center for Community Health and Development at the University of Kansas
Community-Engaged Methods Toolkit
Capacity-Building Tools, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2021
Urban Institute
Connected Community: A Trauma Informed Community Engagement Toolkit
Capacity-Building Tools, Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2020
New Kensington CDC; Trauma Informed Community
CORES Webinar: Survey Methods to Incorporate Resident Feedback in Program Design & Evaluate Impact
Capacity-Building Tools, CORES Guidance, Data Sharing, Resident Surveys, Training Resources
Training
2022
CORES
Creating Opportunities for Families through Resident Services: A Practitioner's Manual (Volume I)
Capacity-Building Tools
Template/Example, Toolkit
2009
NeighborWorks America; Enterprise Community Partners
Creating Opportunities for Families through Resident Services: A Practitioner's Manual (Volume II)
Capacity-Building Tools
Template/Example, Toolkit
2009
NeighborWorks America; Enterprise Community Partners
Creating the Culture For Community Engagement
Capacity-Building Tools, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Research/Report, Toolkit
2019
Tamarack Institute
Creating Trauma-Informed Spaces - Facility Review Checklist
Capacity-Building Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2017
Trauma-Informed Community Network, Partnership for a Healthier Fairfax
CSH Dimensions of Quality - Supportive Housing
Capacity-Building Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Template/Example, Toolkit, Training
2021
Corporation for Supportive Housing (CSH)
Decatur Housing Authority System of Resident Services Coordination
Capacity-Building Tools, Trauma-Informed / Person-Centered Approaches
Template/Example
2021
Decatur Housing Authority
EMPath Bridge to Self Sufficiency
Capacity-Building Tools, Logic Models/Theories of Change
Template/Example, Toolkit, Training
2019
EMPath Economic Mobility Pathways
Eviction Prevention Programming: Best Practices Review
Capacity-Building Tools
Research/Report, Template/Example
2015
NeighborWorks America
Eviction Prevention: Tips for Effective Resident Engagement
Capacity-Building Tools, COVID-19 Resource, Resident Engagement Tools
Toolkit
2020
NeighborWorks America
Family Centered Coaching Toolkit
Capacity-Building Tools, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2020
Prosperity Agenda
Framework and Guidelines for the System of Resident Services Coordination
Capacity-Building Tools, CORES Guidance, Trauma-Informed / Person-Centered Approaches
Toolkit
2021
SAHF
Guide to Data Chats: Convening Community Conversations about Data
Capacity-Building Tools, Case Studies and Research, Community Info/Data Sources, Data Sharing, Impact & Outcomes Resources, Resident Engagement Tools
Research/Report, Template/Example, Toolkit
2022
Urban Institute; National Neighborhood Indicators Partnership (NNIP); Data You Can Use
Health Partnership Readiness Guide
Capacity-Building Tools, MOUs & Partnership Development
Research/Report, Toolkit
2020
NeighborWorks America
Housing Justice Library
Capacity-Building Tools, Case Studies and Research
Research/Report, Toolkit
2022
Urban Institute
HUD Guidance on Virtual Resident Services Coordination
Capacity-Building Tools, COVID-19 Resource, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches, Virtual/Digital Engagement Tools
HUD Guidance
2021
HUD
HUD's Service Coordinators in Multifamily Housing Program Resource Guide
Capacity-Building Tools, Training Resources
HUD Guidance, Toolkit, Training
2018
HUD Exchange
HUD's Standards for Success
Capacity-Building Tools, Training Resources, Impact & Outcomes Resources
HUD Guidance, Training
HUD; Standards For Success
Implementing Outreach-Based Community Violence Intervention Programs
Capacity-Building Tools, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Research/Report
2022
Local Initiatives Support Corporation (LISC); Dr. Shani Buggs, Mia Dawson & Asia Ivey
Index of Community Engagement Techniques
Capacity-Building Tools, Resident Engagement Tools
Toolkit
2017
Tamarack Institute
LISC Safety & Justice Resource Library
Capacity-Building Tools, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2022
Local Initiatives Support Corporation (LISC)
Measuring Mobility from Poverty
Capacity-Building Tools, Impact & Outcomes Resources
Toolkit
2018
Mobility Partnership
NeighborWorks Health Partnership Stakeholders Map & Glossary
Capacity-Building Tools, Community Info/Data Sources
Toolkit
2021
NeighborWorks
PACEs Connection
Capacity-Building Tools, Case Studies and Research, Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Research/Report, Toolkit, Training
2022
PACEs Connection
Place Matters: A Two-Generation Approach to Housing
Capacity-Building Tools, Case Studies and Research, Racial Equity, Trauma-Informed / Person-Centered Approaches
Research/Report
2018
Urban Institute; Aspen Institute
Practice Framework for Delivering Services to Families in Supportive Housing
Capacity-Building Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2016
CSH
Quality Self-Assessment Tool for Expanded Learning Programs: A resource for public and affordable housing agencies
Capacity-Building Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit
2019
Partnership for Children and Youth - HousEd
Quality Standards for Expanded Learning in Public and Affordable Housing
Capacity-Building Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2017
Partnership for Children and Youth - HousEd
Rent Reporting - Technical Assistance Center
Capacity-Building Tools, Case Studies and Research
Toolkit
2021
Credit Builder Alliance
Resident Centered Outcomes Measurement in Affordable Rental Housing (Toolkit and Webinar Recording)
Capacity-Building Tools, Impact & Outcomes Resources, Logic Models/Theories of Change, Privacy Protocols/Privacy Guidelines, Resident Surveys
Toolkit, Training
2023
Stewards of Affordable Housing for the Future (SAHF)
Resident Engagement Guidebook: Exploring Readiness & Options
Capacity-Building Tools, Racial Equity
Toolkit, Training
2014
Community Foundations Leading Change
Resident Services – Silos Revisited, and Busted
Capacity-Building Tools, Case Studies and Research
Training
2022
CHAM; NeighborWorks America
Resources for Community and Supportive Services (CSS)
Capacity-Building Tools, Community Info/Data Sources
HUD Guidance, Toolkit
2022
U.S. Department of Housing and Urban Development (HUD)
SAHF Overview of Commonly Used Resident Services Data Systems
Capacity-Building Tools, Impact & Outcomes Resources
Toolkit, Training
2020
SAHF
SAMHSA's Concept of Trauma and Guidance for a Trauma Informed Approach
Capacity-Building Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit
2014
SAMHSA
Service Coordinators in Multifamily Housing (SCMF) Program Online Learning Tool
Capacity-Building Tools, Training Resources
HUD Guidance, Training
2018
HUD Exchange
Social Connectedness and Engagement Technology Tool
Capacity-Building Tools
Research/Report, Toolkit
2020
Leading Age
The CIE Data Equity Framework
Capacity-Building Tools, Data Sharing, Racial Equity, Training Resources, Trauma-Informed / Person-Centered Approaches
Research/Report, Toolkit, Training
2021
Health Leads
The Pandemic Playbook
Capacity-Building Tools, COVID-19 Resource, Virtual/Digital Engagement Tools
Toolkit
2020
Leading Age
The Principles of Trustworthiness
Capacity-Building Tools, Resident Engagement Tools
Toolkit
2022
Association of American Medical Colleges (AAMC) Center for Health Justice
The Spectrum of Community Engagement to Ownership Guide
Capacity-Building Tools, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2019
Movement Strategy Center; Facilitating Power
Trauma-Informed Community Network
Capacity-Building Tools, Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2022
Trauma-Informed Community Network
Webinar: Data Systems Used to Support Resident Outcomes - Part 1
Capacity-Building Tools, CORES Guidance, Impact & Outcomes Resources, Training Resources
Training
2020
CORES
Webinar: Data Systems Used to Support Resident Outcomes - Part 2
Capacity-Building Tools, Impact & Outcomes Resources
Training
2020
CORES
White Paper on Resident Services Coordination
Capacity-Building Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2015
National Church Residences
WinnCompanies Housing Stability Program
Capacity-Building Tools, COVID-19 Resource, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2021
WinnCompanies
A Guide to Racial and Ethnic Equity Systems Indicators
Case Studies and Research, Impact & Outcomes Resources
Research/Report, Toolkit
2021
StriveTogether
Bridging the Digital Divide in Affordable Housing Communities: A Practitioner's Resource for Multifamily Operators
Capacity-Building Tools, Case Studies and Research, Virtual/Digital Engagement Tools
Research/Report
2021
SAHF
Broadband in Affordable Housing: A Guide for Providers
Capacity-Building Tools, Case Studies and Research, Virtual/Digital Engagement Tools
Research/Report
2022
LeadingAge
Community Tool Box
Capacity-Building Tools, Case Studies and Research, Community Info/Data Sources, Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Template/Example, Toolkit, Training
2022
Center for Community Health and Development at the University of Kansas
Economic Mobility in Multifamily Housing: Initial Outcomes from Family Self Sufficiency Programs
Case Studies and Research
Research/Report
2018
POAH
Guide to Data Chats: Convening Community Conversations about Data
Capacity-Building Tools, Case Studies and Research, Community Info/Data Sources, Data Sharing, Impact & Outcomes Resources, Resident Engagement Tools
Research/Report, Template/Example, Toolkit
2022
Urban Institute; National Neighborhood Indicators Partnership (NNIP); Data You Can Use
Home For Life White Paper (Adena Health System & National Church Residences)
Case Studies and Research
Research/Report
2017
National Church Residences
Housing Justice Library
Capacity-Building Tools, Case Studies and Research
Research/Report, Toolkit
2022
Urban Institute
Inclusive & Accessible Virtual Engagement: Lessons from the Field
Case Studies and Research, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches, Virtual/Digital Engagement Tools
Research/Report, Toolkit, Training
2020
Greater Portland Council of Governments
JCHS Report -- Resident Services Coordinators Help Build Resilience During the COVID 19 Pandemic
COVID-19 Resource, Case Studies and Research, Trauma-Informed / Person-Centered Approaches
Research/Report
2020
Harvard Joint Center for Housing Studies
LISC Resource Library
Case Studies and Research, Racial Equity, Training Resources
Toolkit
2022
LISC
PACEs Connection
Capacity-Building Tools, Case Studies and Research, Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Research/Report, Toolkit, Training
2022
PACEs Connection
Place Matters: A Two-Generation Approach to Housing
Capacity-Building Tools, Case Studies and Research, Racial Equity, Trauma-Informed / Person-Centered Approaches
Research/Report
2018
Urban Institute; Aspen Institute
Rent Reporting - Technical Assistance Center
Capacity-Building Tools, Case Studies and Research
Toolkit
2021
Credit Builder Alliance
Resident Services Funding & Delivery Models Among Affordable Housing Nonprofits
Case Studies and Research
Research/Report
2022
Joint Center for Housing Studies of Harvard University
Resident Services – Silos Revisited, and Busted
Capacity-Building Tools, Case Studies and Research
Training
2022
CHAM; NeighborWorks America
SAHF Mental and Behavioral Health Case Studies
Case Studies and Research, Trauma-Informed / Person-Centered Approaches
Research/Report
2018
SAHF
Social Impact Measurement of CommonBond's Eviction Prevention Activities
Case Studies and Research, Impact & Outcomes Resources
Research/Report
2018
CommonBond Communities
Study: Impact of COVID19 on Residents Living in Federally Assisted Housing
COVID-19 Resource, Case Studies and Research
Research/Report
2021
American Association of Service Coordinators (AASC); John Hopkins University - Bloomberg School of Public Health
Study: Research Demonstrates Positive Impact of Family Resident Services On Property Financial Performance
Case Studies and Research, Impact & Outcomes Resources
Research/Report
2007
Enterprise Community Partners; Mercy Housing
Study: Research Shows the Cost Benefits of Resident Services on the Performance of Property Operations
Case Studies and Research, Impact & Outcomes Resources
Research/Report
2009
NeighborWorks America; Community Housing Partners
A Toolkit for Centering Racial Equity Throughout Data Integration
Capacity-Building Tools, Community Info/Data Sources, Data Sharing, Impact & Outcomes Resources, Racial Equity, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2020
Actionable Intelligence for Social Policy (AISP)
AARP's Livability Index
Community Info/Data Sources
Data Source
2019
AARP
American Community Survey (ACS) Data
Community Info/Data Sources
Data Source
2020
US Census Bureau
Authority Dental (previously Oral Health America) Wisdom Tooth Project
Community Info/Data Sources
Data Source
2018
Authority Dental
Build Healthy Places Network Measurement Tools
Community Info/Data Sources, Data Sharing
Data Source, Template/Example, Toolkit
2022
Building Healthy Places Network
Community Tool Box
Capacity-Building Tools, Case Studies and Research, Community Info/Data Sources, Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Template/Example, Toolkit, Training
2022
Center for Community Health and Development at the University of Kansas
EIG Distressed Communities Index
Community Info/Data Sources
Data Source
2015
Economic Innovation Group
Enterprise's Opportunity360 Toolkit (no longer available)
Community Info/Data Sources
Data Source, Toolkit
2017
Enterprise Community Partners
Find Help (formerly known as Aunt Bertha)
Community Info/Data Sources
Data Source
2018
Find Help
Guide to Data Chats: Convening Community Conversations about Data
Capacity-Building Tools, Case Studies and Research, Community Info/Data Sources, Data Sharing, Impact & Outcomes Resources, Resident Engagement Tools
Research/Report, Template/Example, Toolkit
2022
Urban Institute; National Neighborhood Indicators Partnership (NNIP); Data You Can Use
Low Income Displacement & Concentration Mapping Tool (2000-2016)
Community Info/Data Sources
Data Source
2019
Institute of Metropolitan Opportunity
Minority Health Social Vulnerability Index
COVID-19 Resource, Community Info/Data Sources, Racial Equity
Data Source
2021
HHS Office of Minority Health
National Council on Aging Partners & Programs
Community Info/Data Sources
Data Source, Research/Report
2019
National Council on Aging
NeighborWorks Health Partnership Stakeholders Map & Glossary
Capacity-Building Tools, Community Info/Data Sources
Toolkit
2021
NeighborWorks
Opportunity Atlas
Community Info/Data Sources
Data Source
2018
Opportunity Atlas
PLACES: Local Data for Better Health (Previously 500 Cities)
Community Info/Data Sources
Data Source
2022
Centers for Disease Control and Prevention
Resources for Community and Supportive Services (CSS)
Capacity-Building Tools, Community Info/Data Sources
HUD Guidance, Toolkit
2022
U.S. Department of Housing and Urban Development (HUD)
Sources for Data on Social Determinants of Health
Community Info/Data Sources
Data Source
2018
CDC
Guide to Partnership Management
Community Scans/Tools, MOUs & Partnership Development
Toolkit
2021
Enterprise Community Development
Sample Community Scan (Property-Level)
Community Scans/Tools
Template/Example
2018
NHP - Operation Pathways
Sample Community Scan (Property-Level)
Community Scans/Tools
Template/Example
2022
Gainesville Housing Authority
Sample Community Scan (Property-Level)
Community Scans/Tools
Template/Example
2022
Comunidad Partners
Sample Community Scan (Property-Level)
Community Scans/Tools
Template/Example
2009
CommonBond
Sample Community Scan (Property-Level)
Community Scans/Tools
Template/Example
2021
Orlando Neighborhood Improvement Corporation
WEBINAR: CORES Training - Overview of Four Key Documents
CORES Guidance, Training Resources, Community Scans/Tools, Property Service Plans/Tools, Resident Indicators & Analysis Reports, Resident Opportunities & Priorities Assessments/Tools
Training
2019
SAHF
Sample After School Program Registration Form
Consent Forms/Tools
Template/Example
2018
MidPen Housing
Sample Informed Consent Form (Multiple Properties/Portfolio-Wide)
Consent Forms/Tools
Template/Example
2016
CommonBond
Sample Informed Consent Procedure/Guidelines (Multiple Properties/Portfolio-Wide)
Consent Forms/Tools
Template/Example
2016
CommonBond
Using a Trauma Lens to Create Forms
Consent Forms/Tools, Resident Engagement Tools, Resident Surveys, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2022
Trauma-Informed Community Network, Partnership for a Healthier Fairfax
CORES Glossary
CORES Guidance
Training
2018
SAHF
CORES Portal Guidance
CORES Guidance
Training
2018
SAHF
CORES Recertification Overview Webinar
CORES Guidance
Training
2023
CORES
CORES Webinar: Survey Methods to Incorporate Resident Feedback in Program Design & Evaluate Impact
Capacity-Building Tools, CORES Guidance, Data Sharing, Resident Surveys, Training Resources
Training
2022
CORES
Framework and Guidelines for the System of Resident Services Coordination
Capacity-Building Tools, CORES Guidance, Trauma-Informed / Person-Centered Approaches
Toolkit
2021
SAHF
Introductory Webinar: CORES 101 Overview of the Certification & Application
CORES Guidance
Training
2022
SAHF
WEBINAR: CORES Training - Overview of Four Key Documents
CORES Guidance, Training Resources, Community Scans/Tools, Property Service Plans/Tools, Resident Indicators & Analysis Reports, Resident Opportunities & Priorities Assessments/Tools
Training
2019
SAHF
Webinar: Data Systems Used to Support Resident Outcomes - Part 1
Capacity-Building Tools, CORES Guidance, Impact & Outcomes Resources, Training Resources
Training
2020
CORES
Webinar: Introduction to CORES Certification & Fannie Mae's Healthy Housing Rewards Initiative
CORES Guidance
Training
2018
SAHF
Webinar: Leveraging CORES to Access Fannie Mae's Healthy Housing Rewards™ Enhanced Resident Services™
CORES Guidance
Training
2022
Webinar: Systematizing Property Services Planning: An Overview of CORES Threshold Documents
CORES Guidance, Training Resources
Training
2021
CORES
A Culture of Caring: A Compendium of Self-Care Tools and Workforce Support Principles for Front-Line Staff in Service-Enriched Housing
Capacity-Building Tools, COVID-19 Resource, Trauma-Informed / Person-Centered Approaches
Toolkit
2018
SAHF
Child Tax Credit (CTC) Resources
COVID-19 Resource
FAQ
2021
Childtaxcredit.gov
COVID-19 Resources
COVID-19 Resource, Resident Surveys, Virtual/Digital Engagement Tools
HUD Guidance, Template/Example, Toolkit
2020
CORES
COVID-19 Vaccine FAQ
COVID-19 Resource
FAQ
2021
Eviction Prevention: Tips for Effective Resident Engagement
Capacity-Building Tools, COVID-19 Resource, Resident Engagement Tools
Toolkit
2020
NeighborWorks America
HUD Guidance on Virtual Resident Services Coordination
Capacity-Building Tools, COVID-19 Resource, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches, Virtual/Digital Engagement Tools
HUD Guidance
2021
HUD
JCHS Report -- Resident Services Coordinators Help Build Resilience During the COVID 19 Pandemic
COVID-19 Resource, Case Studies and Research, Trauma-Informed / Person-Centered Approaches
Research/Report
2020
Harvard Joint Center for Housing Studies
Minority Health Social Vulnerability Index
COVID-19 Resource, Community Info/Data Sources, Racial Equity
Data Source
2021
HHS Office of Minority Health
Study: Impact of COVID19 on Residents Living in Federally Assisted Housing
COVID-19 Resource, Case Studies and Research
Research/Report
2021
American Association of Service Coordinators (AASC); John Hopkins University - Bloomberg School of Public Health
Technology Access Survey
COVID-19 Resource, Resident Surveys, Virtual/Digital Engagement Tools
Template/Example
2020
Eden Housing
Technology Loan Check Out Forms
COVID-19 Resource, Virtual/Digital Engagement Tools
Template/Example
2020
Mercy Housing
The Pandemic Playbook
Capacity-Building Tools, COVID-19 Resource, Virtual/Digital Engagement Tools
Toolkit
2020
Leading Age
WinnCompanies Housing Stability Program
Capacity-Building Tools, COVID-19 Resource, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2021
WinnCompanies
A Toolkit for Centering Racial Equity Throughout Data Integration
Capacity-Building Tools, Community Info/Data Sources, Data Sharing, Impact & Outcomes Resources, Racial Equity, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2020
Actionable Intelligence for Social Policy (AISP)
Build Healthy Places Network Measurement Tools
Community Info/Data Sources, Data Sharing
Data Source, Template/Example, Toolkit
2022
Building Healthy Places Network
Community Impact Strategies: Data Quality Policy & Procedures Guide
Data Sharing, Privacy Protocols/Privacy Guidelines
Toolkit
2018
CPDC
CORES Webinar: Survey Methods to Incorporate Resident Feedback in Program Design & Evaluate Impact
Capacity-Building Tools, CORES Guidance, Data Sharing, Resident Surveys, Training Resources
Training
2022
CORES
Data Sharing PowerPoint
Data Sharing
Training
2018
MidPen Housing
Guide to Data Chats: Convening Community Conversations about Data
Capacity-Building Tools, Case Studies and Research, Community Info/Data Sources, Data Sharing, Impact & Outcomes Resources, Resident Engagement Tools
Research/Report, Template/Example, Toolkit
2022
Urban Institute; National Neighborhood Indicators Partnership (NNIP); Data You Can Use
Sample Data Sharing Agreement Template (Education and Housing)
Data Sharing
Template/Example
2016
CLPHA - Housing Is
Sample Data Sharing Agreement Template for Intermediary Organizations (Education and Housing)
Data Sharing
Template/Example
2018
CLPHA - Housing Is
The CIE Data Equity Framework
Capacity-Building Tools, Data Sharing, Racial Equity, Training Resources, Trauma-Informed / Person-Centered Approaches
Research/Report, Toolkit, Training
2021
Health Leads
Webinar: Centering Racial Equity in Data Use
Data Sharing, Impact & Outcomes Resources, Racial Equity, Trauma-Informed / Person-Centered Approaches
Training
2020
Urban Institute
A Guide to Racial and Ethnic Equity Systems Indicators
Case Studies and Research, Impact & Outcomes Resources
Research/Report, Toolkit
2021
StriveTogether
A Toolkit for Centering Racial Equity Throughout Data Integration
Capacity-Building Tools, Community Info/Data Sources, Data Sharing, Impact & Outcomes Resources, Racial Equity, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2020
Actionable Intelligence for Social Policy (AISP)
Guide to Data Chats: Convening Community Conversations about Data
Capacity-Building Tools, Case Studies and Research, Community Info/Data Sources, Data Sharing, Impact & Outcomes Resources, Resident Engagement Tools
Research/Report, Template/Example, Toolkit
2022
Urban Institute; National Neighborhood Indicators Partnership (NNIP); Data You Can Use
Healthy Housing Outcomes Survey
Impact & Outcomes Resources, Resident Surveys
Template/Example
2019
Enterprise Community Partners; Success Measures
HUD's Standards for Success
Capacity-Building Tools, Training Resources, Impact & Outcomes Resources
HUD Guidance, Training
HUD; Standards For Success
Measuring Mobility from Poverty
Capacity-Building Tools, Impact & Outcomes Resources
Toolkit
2018
Mobility Partnership
Resident Centered Outcomes Measurement in Affordable Rental Housing (Toolkit and Webinar Recording)
Capacity-Building Tools, Impact & Outcomes Resources, Logic Models/Theories of Change, Privacy Protocols/Privacy Guidelines, Resident Surveys
Toolkit, Training
2023
Stewards of Affordable Housing for the Future (SAHF)
SAHF Overview of Commonly Used Resident Services Data Systems
Capacity-Building Tools, Impact & Outcomes Resources
Toolkit, Training
2020
SAHF
SAHF's Outcomes Measures
Impact & Outcomes Resources
Template/Example
2018
SAHF
Sample Impact Report (Multiple Properties/Portfolio-Wide)
Impact & Outcomes Resources
Template/Example
2018
The Community Builders
Sample Impact Report (Multiple Properties/Portfolio-Wide)
Impact & Outcomes Resources
Research/Report, Template/Example
2018
POAH
Sample Impact Report (Multiple Properties/Portfolio-Wide)
Impact & Outcomes Resources
Template/Example
2019
Resident Services Corporation
Social Impact Measurement of CommonBond's Eviction Prevention Activities
Case Studies and Research, Impact & Outcomes Resources
Research/Report
2018
CommonBond Communities
Study: Research Demonstrates Positive Impact of Family Resident Services On Property Financial Performance
Case Studies and Research, Impact & Outcomes Resources
Research/Report
2007
Enterprise Community Partners; Mercy Housing
Study: Research Shows the Cost Benefits of Resident Services on the Performance of Property Operations
Case Studies and Research, Impact & Outcomes Resources
Research/Report
2009
NeighborWorks America; Community Housing Partners
Success Measures
Impact & Outcomes Resources
Template/Example, Toolkit, Training
2018
Success Measures - NeighborWorks America
Webinar: Centering Racial Equity in Data Use
Data Sharing, Impact & Outcomes Resources, Racial Equity, Trauma-Informed / Person-Centered Approaches
Training
2020
Urban Institute
Webinar: Data Systems Used to Support Resident Outcomes - Part 1
Capacity-Building Tools, CORES Guidance, Impact & Outcomes Resources, Training Resources
Training
2020
CORES
Webinar: Data Systems Used to Support Resident Outcomes - Part 2
Capacity-Building Tools, Impact & Outcomes Resources
Training
2020
CORES
EMPath Bridge to Self Sufficiency
Capacity-Building Tools, Logic Models/Theories of Change
Template/Example, Toolkit, Training
2019
EMPath Economic Mobility Pathways
Resident Centered Outcomes Measurement in Affordable Rental Housing (Toolkit and Webinar Recording)
Capacity-Building Tools, Impact & Outcomes Resources, Logic Models/Theories of Change, Privacy Protocols/Privacy Guidelines, Resident Surveys
Toolkit, Training
2023
Stewards of Affordable Housing for the Future (SAHF)
Sample Logic Model (Multiple Properties/Portfolio-Wide)
Logic Models/Theories of Change
Template/Example
2018
POAH
Sample Logic Model (Multiple Properties/Portfolio-Wide)
Logic Models/Theories of Change
Template/Example
2022
AHC Inc.
Sample Logic Model (Multiple Properties/Portfolio-Wide)
Logic Models/Theories of Change
Template/Example
2018
CommonBond
Sample Logic Model (Multiple Properties/Portfolio-Wide)
Logic Models/Theories of Change
Template/Example
2022
Gainesville Housing Authority
Sample Logic Model (Multiple Properties/Portfolio-Wide)
Logic Models/Theories of Change
Template/Example
2022
Arlington Partnership for Affordable Housing (APAH)
Sample Logic Model (Multiple Properties/Portfolio-Wide)
Logic Models/Theories of Change
Template/Example
2022
HDC MidAtlantic
Sample Logic Model (Multiple Properties/Portfolio-Wide)
Logic Models/Theories of Change
Template/Example
2018
Community Housing Partners
Sample Logic Model (Multiple Properties/Portfolio-Wide)
Logic Models/Theories of Change
Template/Example
2017
Mercy Housing
Sample Logic Model (Stability and Independence)
Logic Models/Theories of Change
Template/Example
2018
CommonBond
Sample Logic Model (Youth Program)
Logic Models/Theories of Change
Template/Example
2018
CommonBond
Sample Outcomes Framework, Theory of Change, & Logic Model (Multiple Properties/Portfolio-Wide)
Logic Models/Theories of Change
Template/Example
2021
Orlando Neighborhood Improvement Corporation
Sample Service Coordination Model (Multiple Properties/Portfolio-Wide)
Logic Models/Theories of Change
Template/Example
2022
Resident Resources Network
Guide to Partnership Management
Community Scans/Tools, MOUs & Partnership Development
Toolkit
2021
Enterprise Community Development
Health Partnership Readiness Guide
Capacity-Building Tools, MOUs & Partnership Development
Research/Report, Toolkit
2020
NeighborWorks America
Sample MOU (Property-Level)
MOUs & Partnership Development
Template/Example
2018
POAH
Sample MOU (Property-Level)
MOUs & Partnership Development
Template/Example
2018
NHP - Operation Pathways
Sample MOU Program & Services Agreement (Property-Level)
MOUs & Partnership Development
Template/Example
2018
CommonBond
Sample MOU with 3rd Party Service Provider (Property-Level)
MOUs & Partnership Development
Template/Example
2018
Mercy Housing
Webinar: Establishing & Maintaining Partnerships to Support Resident Outcomes
MOUs & Partnership Development
Training
2021
CORES
Community Impact Strategies: Data Quality Policy & Procedures Guide
Data Sharing, Privacy Protocols/Privacy Guidelines
Toolkit
2018
CPDC
Confidentiality Agreement for Resident Confidential Information (Employees)
Privacy Protocols/Privacy Guidelines
Template/Example
2022
AHC Inc.
Data Privacy for Resident Data Policy
Privacy Protocols/Privacy Guidelines
Template/Example
2016
CommonBond
Data Sharing Toolkit for Communities: Protecting Student Privacy
Privacy Protocols/Privacy Guidelines
Toolkit
2016
Department of Education
Privacy Decision-Making Diagram
Privacy Protocols/Privacy Guidelines
Toolkit
2016
SAHF; Latham and Watkins, LLP
Privacy Impact Assessments (HIPAA)
Privacy Protocols/Privacy Guidelines
Training
2016
SAHF; Latham and Watkins, LLP
Privacy Policy for Resident Data (AHC Inc.)
Privacy Protocols/Privacy Guidelines
Template/Example
2022
AHC Inc.
Records Management Policy
Privacy Protocols/Privacy Guidelines
Template/Example
2008
Virginia Supportive Housing
Resident Centered Outcomes Measurement in Affordable Rental Housing (Toolkit and Webinar Recording)
Capacity-Building Tools, Impact & Outcomes Resources, Logic Models/Theories of Change, Privacy Protocols/Privacy Guidelines, Resident Surveys
Toolkit, Training
2023
Stewards of Affordable Housing for the Future (SAHF)
Resident Data Privacy Practices at Service Provider Sites
Privacy Protocols/Privacy Guidelines
Template/Example
2016
CommonBond
Resident Data Privacy Webinar
Privacy Protocols/Privacy Guidelines
Training
2016
SAHF; Latham and Watkins, LLP
Sample Confidentiality Protocol for Resident Data (Multiple Properties/Portfolio-Wide)
Privacy Protocols/Privacy Guidelines
Template/Example
2018
Mercy Housing
Property Risk Scoring Template
Property Service Plans/Tools, Resident Opportunities & Priorities Assessments/Tools
Template/Example
2018
POAH
Property Services Plan Template
Property Service Plans/Tools
Template/Example
2018
The Community Builders
Sample Annual Property Services Plan
Property Service Plans/Tools
Template/Example
2018
CommonBond
Sample Property Services Plan
Property Service Plans/Tools
Template/Example
2019
Virginia Supportive Housing
Sample Property Services Plan
Property Service Plans/Tools
Template/Example
2018
Homes for America
Sample Property Services Plan
Property Service Plans/Tools
Template/Example
2018
POAH
Sample Property Services Plan
Property Service Plans/Tools
Template/Example
2018
NHP - Operation Pathways
Sample Property Services Plan
Property Service Plans/Tools
Template/Example
2022
Gainesville Housing Authority
Sample Property Services Plan
Property Service Plans/Tools
Template/Example
2022
Resident Services Corporation
Sample Property Services Plan
Property Service Plans/Tools
Template/Example
2022
HDC MidAtlantic
WEBINAR: CORES Training - Overview of Four Key Documents
CORES Guidance, Training Resources, Community Scans/Tools, Property Service Plans/Tools, Resident Indicators & Analysis Reports, Resident Opportunities & Priorities Assessments/Tools
Training
2019
SAHF
A Toolkit for Centering Racial Equity Throughout Data Integration
Capacity-Building Tools, Community Info/Data Sources, Data Sharing, Impact & Outcomes Resources, Racial Equity, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2020
Actionable Intelligence for Social Policy (AISP)
LISC Resource Library
Case Studies and Research, Racial Equity, Training Resources
Toolkit
2022
LISC
Minority Health Social Vulnerability Index
COVID-19 Resource, Community Info/Data Sources, Racial Equity
Data Source
2021
HHS Office of Minority Health
National Low Income Housing Coalition (NLIHC) IDEAS Webpage
Racial Equity, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2022
National Low Income Housing Coalition (NLIHC)
Place Matters: A Two-Generation Approach to Housing
Capacity-Building Tools, Case Studies and Research, Racial Equity, Trauma-Informed / Person-Centered Approaches
Research/Report
2018
Urban Institute; Aspen Institute
Resident Engagement Guidebook: Exploring Readiness & Options
Capacity-Building Tools, Racial Equity
Toolkit, Training
2014
Community Foundations Leading Change
The CIE Data Equity Framework
Capacity-Building Tools, Data Sharing, Racial Equity, Training Resources, Trauma-Informed / Person-Centered Approaches
Research/Report, Toolkit, Training
2021
Health Leads
Webinar: Centering Racial Equity in Data Use
Data Sharing, Impact & Outcomes Resources, Racial Equity, Trauma-Informed / Person-Centered Approaches
Training
2020
Urban Institute
A Toolkit for Centering Racial Equity Throughout Data Integration
Capacity-Building Tools, Community Info/Data Sources, Data Sharing, Impact & Outcomes Resources, Racial Equity, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2020
Actionable Intelligence for Social Policy (AISP)
Community Tool Box
Capacity-Building Tools, Case Studies and Research, Community Info/Data Sources, Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Template/Example, Toolkit, Training
2022
Center for Community Health and Development at the University of Kansas
Community-Engaged Methods Toolkit
Capacity-Building Tools, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2021
Urban Institute
Connected Community: A Trauma Informed Community Engagement Toolkit
Capacity-Building Tools, Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2020
New Kensington CDC; Trauma Informed Community
CORES Webinar: Advancing Trauma-Informed Practice in Housing - Lessons from the Field
Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2023
CORES
Creating the Culture For Community Engagement
Capacity-Building Tools, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Research/Report, Toolkit
2019
Tamarack Institute
engAGED Innovations Hub
Resident Engagement Tools, Virtual/Digital Engagement Tools
Template/Example
2022
engAGED - the National Resource Center for Older Adults
Equitable Inclusion in Virtual Community Engagement Webinar
Resident Engagement Tools, Virtual/Digital Engagement Tools
Training
2020
MSU National Charrette Institute & the Form-Based Codes Institute at Smart Growth America
Eviction Prevention: Tips for Effective Resident Engagement
Capacity-Building Tools, COVID-19 Resource, Resident Engagement Tools
Toolkit
2020
NeighborWorks America
Family Centered Coaching Toolkit
Capacity-Building Tools, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2020
Prosperity Agenda
Guide to Data Chats: Convening Community Conversations about Data
Capacity-Building Tools, Case Studies and Research, Community Info/Data Sources, Data Sharing, Impact & Outcomes Resources, Resident Engagement Tools
Research/Report, Template/Example, Toolkit
2022
Urban Institute; National Neighborhood Indicators Partnership (NNIP); Data You Can Use
Guidebook: Community Engagement during the COVID-19 Pandemic and Beyond
Resident Engagement Tools, Virtual/Digital Engagement Tools
Research/Report, Toolkit
2020
Urban Institute
HUD Guidance on Virtual Resident Services Coordination
Capacity-Building Tools, COVID-19 Resource, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches, Virtual/Digital Engagement Tools
HUD Guidance
2021
HUD
Implementing and Expanding Virtual Programming for Older Adults
Resident Engagement Tools, Virtual/Digital Engagement Tools
Toolkit
2022
engAGED - the National Resource Center for Older Adults
Implementing Outreach-Based Community Violence Intervention Programs
Capacity-Building Tools, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Research/Report
2022
Local Initiatives Support Corporation (LISC); Dr. Shani Buggs, Mia Dawson & Asia Ivey
Inclusive & Accessible Virtual Engagement: Lessons from the Field
Case Studies and Research, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches, Virtual/Digital Engagement Tools
Research/Report, Toolkit, Training
2020
Greater Portland Council of Governments
Index of Community Engagement Techniques
Capacity-Building Tools, Resident Engagement Tools
Toolkit
2017
Tamarack Institute
LISC Safety & Justice Resource Library
Capacity-Building Tools, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2022
Local Initiatives Support Corporation (LISC)
Measuring Resident Agency and Voice in an Affordable Housing Setting: A Set of Guiding Questions to Move Forward
Resident Engagement Tools, Resident Surveys, Trauma-Informed / Person-Centered Approaches
Research/Report, Template/Example, Toolkit
2022
Stewards of Affordable Housing for the Future (SAHF)
Mercy Housing's Framework for Resident Engagement
Resident Engagement Tools
Research/Report
2019
Mercy Housing
Motivational Interviewing Guide
Resident Engagement Tools
Toolkit
2022
Chapin Hall at the University of Chicago
PACEs Connection
Capacity-Building Tools, Case Studies and Research, Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Research/Report, Toolkit, Training
2022
PACEs Connection
POAH’s Trauma-Informed Housing Toolkit
Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit
2023
POAH
Sample Resident Engagement Tool (Multiple Properties/Portfolio-Wide)
Resident Engagement Tools
Template/Example, Toolkit
2018
Mercy Housing
Supporting Individuals & Families: Trauma-Informed Approaches for Service Providers
Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2020
Trauma-Informed Community Network, Partnership for a Healthier Fairfax
Tapping Into Technology to Stay Connected and Engaged
Resident Engagement Tools, Virtual/Digital Engagement Tools
Toolkit
2022
engAGED - the National Resource Center for Older Adults
The Principles of Trustworthiness
Capacity-Building Tools, Resident Engagement Tools
Toolkit
2022
Association of American Medical Colleges (AAMC) Center for Health Justice
The Spectrum of Community Engagement to Ownership Guide
Capacity-Building Tools, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2019
Movement Strategy Center; Facilitating Power
Toolkit: Authentic Community Engagement to Advance Equity
Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Template/Example, Training
2022
Colorado Department of Public Health & Environment - Office of Healthy Equity
Toolkit: Inclusive Virtual Community Engagement During COVID-19
Resident Engagement Tools, Virtual/Digital Engagement Tools
Toolkit, Training
2022
Colorado Department of Public Health & Environment - Office of Healthy Equity
Trauma-Informed Community Building and Engagement Research Report
Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Research/Report
2018
Urban Institute
Trauma-Informed Community Network
Capacity-Building Tools, Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2022
Trauma-Informed Community Network
Trauma-Sensitive Strategies for Direct Service Staff
Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2019
Fairfax County, VA
Using a Trauma Lens to Create Forms
Consent Forms/Tools, Resident Engagement Tools, Resident Surveys, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2022
Trauma-Informed Community Network, Partnership for a Healthier Fairfax
WinnCompanies Housing Stability Program
Capacity-Building Tools, COVID-19 Resource, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2021
WinnCompanies
Sample Resident Indicators & Analysis Report (Property-Level)
Resident Indicators & Analysis Reports
Template/Example
2017
The Community Builders
Sample Resident Indicators & Analysis Report (Property-Level)
Resident Indicators & Analysis Reports
Template/Example
2019
Homes for America
Sample Resident Indicators & Analysis Report (Property-Level)
Resident Indicators & Analysis Reports
Template/Example
2018
POAH
WEBINAR: CORES Training - Overview of Four Key Documents
CORES Guidance, Training Resources, Community Scans/Tools, Property Service Plans/Tools, Resident Indicators & Analysis Reports, Resident Opportunities & Priorities Assessments/Tools
Training
2019
SAHF
Community Life Index for Existing Properties (Property-Level)
Resident Opportunities & Priorities Assessments/Tools
Template/Example, Toolkit
2018
The Community Builders
Community Life Index for New Development Projects (Property-Level)
Resident Opportunities & Priorities Assessments/Tools
Template/Example, Toolkit
2018
The Community Builders
Property Risk Scoring Template
Property Service Plans/Tools, Resident Opportunities & Priorities Assessments/Tools
Template/Example
2018
POAH
Sample Resident Opportunities & Priorities Assessment (Property-Level)
Resident Opportunities & Priorities Assessments/Tools, Resident Surveys
Template/Example
2021
Decatur Housing Authority
Sample Resident Opportunities & Priorities Assessment (Property-Level)
Resident Opportunities & Priorities Assessments/Tools
Template/Example
2018
Virginia Supportive Housing
Sample Resident Opportunities & Priorities Assessment (Property-Level)
Resident Opportunities & Priorities Assessments/Tools
Template/Example
2018
NHP - Operation Pathways
Sample Resident Opportunities & Priorities Assessment (Property-Level)
Resident Opportunities & Priorities Assessments/Tools
Template/Example
2019
AHC Inc.
Sample Resident Opportunities & Priorities Assessment (Property-Level)
Resident Opportunities & Priorities Assessments/Tools
Template/Example
2018
POAH
Sample Resident Opportunities & Priorities Assessment (Property-Level)
Resident Opportunities & Priorities Assessments/Tools
Template/Example
2020
Resident Resources Network
Sample Resident Opportunities & Priorities Assessment (Property-Level)
Resident Opportunities & Priorities Assessments/Tools
Template/Example
2021
Comunidad Partners
Sample Resident Opportunities & Priorities Assessment (Property-Level)
Resident Opportunities & Priorities Assessments/Tools
Template/Example
2010
CommonBond
WEBINAR: CORES Training - Overview of Four Key Documents
CORES Guidance, Training Resources, Community Scans/Tools, Property Service Plans/Tools, Resident Indicators & Analysis Reports, Resident Opportunities & Priorities Assessments/Tools
Training
2019
SAHF
2022 Community Housing Partners (CHP) Annual Resident Survey
Resident Surveys
Template/Example
2022
Community Housing Partners (CHP)
BRIDGE Housing's Digital Learning Survey
Resident Surveys, Virtual/Digital Engagement Tools
Template/Example
2022
BRIDGE Housing
CORES Webinar: Survey Methods to Incorporate Resident Feedback in Program Design & Evaluate Impact
Capacity-Building Tools, CORES Guidance, Data Sharing, Resident Surveys, Training Resources
Training
2022
CORES
COVID-19 Resources
COVID-19 Resource, Resident Surveys, Virtual/Digital Engagement Tools
HUD Guidance, Template/Example, Toolkit
2020
CORES
Enterprise Healthy Housing Outcomes Survey
Resident Surveys
Template/Example
2018
Enterprise Community Partners
Healthy Housing Outcomes Survey
Impact & Outcomes Resources, Resident Surveys
Template/Example
2019
Enterprise Community Partners; Success Measures
Measuring Resident Agency and Voice in an Affordable Housing Setting: A Set of Guiding Questions to Move Forward
Resident Engagement Tools, Resident Surveys, Trauma-Informed / Person-Centered Approaches
Research/Report, Template/Example, Toolkit
2022
Stewards of Affordable Housing for the Future (SAHF)
Prospera Housing Community Services (PHCS) Community Survey
Resident Surveys
Template/Example
2023
Prospera Housing Community Services
Prospera Housing Community Services (PHCS) Resident Survey
Resident Surveys
Template/Example
2023
Prospera Housing Community Services
Resident Centered Outcomes Measurement in Affordable Rental Housing (Toolkit and Webinar Recording)
Capacity-Building Tools, Impact & Outcomes Resources, Logic Models/Theories of Change, Privacy Protocols/Privacy Guidelines, Resident Surveys
Toolkit, Training
2023
Stewards of Affordable Housing for the Future (SAHF)
Sample Resident Opportunities & Priorities Assessment (Property-Level)
Resident Opportunities & Priorities Assessments/Tools, Resident Surveys
Template/Example
2021
Decatur Housing Authority
Sample Resident Satisfaction Survey (Chinese)
Resident Surveys
Template/Example
2016
National Church Residences
Sample Resident Satisfaction Survey (English)
Resident Surveys
Template/Example
2016
National Church Residences
Sample Resident Satisfaction Survey (Korean)
Resident Surveys
Template/Example
2016
National Church Residences
Sample Resident Satisfaction Survey (Russian)
Resident Surveys
Template/Example
2016
National Church Residences
Sample Resident Satisfaction Survey (Spanish)
Resident Surveys
Template/Example
2010
National Church Residences
Sample Resident Survey
Resident Surveys
Template/Example
2016
The Community Builders
Sample Resident Survey
Resident Surveys
Template/Example
2022
The Community Builders
Sample Resident Survey
Resident Surveys
Template/Example
2021
Mercy Housing
Sample Resident Survey (Adult Version)
Resident Surveys, Trauma-Informed / Person-Centered Approaches
Template/Example
2021
POAH
Sample Resident Survey (Family Property)
Resident Surveys
Template/Example
2017
The Community Builders
Sample Resident Survey (Senior Property)
Resident Surveys
Template/Example
2017
The Community Builders
Sample Resident Survey (Youth Version)
Resident Surveys, Trauma-Informed / Person-Centered Approaches
Template/Example
2021
POAH
Success Measures Creative Community Development Evaluation Tools
Resident Surveys
Template/Example, Toolkit
2021
Success Measures and NeighborWorks America
Technology Access Survey
COVID-19 Resource, Resident Surveys, Virtual/Digital Engagement Tools
Template/Example
2020
Eden Housing
Using a Trauma Lens to Create Forms
Consent Forms/Tools, Resident Engagement Tools, Resident Surveys, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2022
Trauma-Informed Community Network, Partnership for a Healthier Fairfax
Sample Resident Services Coordinator Job Description
Sample Job Descriptions
Template/Example
2018
Homes for America
Sample Resident Services Coordinator Job Description
Sample Job Descriptions
Template/Example
2011
Mercy Housing
Sample Resident Services Coordinator Job Description
Sample Job Descriptions
Template/Example
2014
CommonBond
Sample Resident Services Coordinator Job Description
Sample Job Descriptions
Template/Example
2022
HDC MidAtlantic
Sample Resident Services Coordinator Job Description
Sample Job Descriptions
Template/Example
2018
POAH
Sample Resident Services Job Descriptions
Sample Job Descriptions
Template/Example
2022
Gainesville Housing Authority
Supportive Services Specialist Sample Job Description
Sample Job Descriptions
Template/Example
2017
Virginia Supportive Housing
AASC Quality Assurance Registry
Capacity-Building Tools, Training Resources
Template/Example, Toolkit
2022
American Association of Service Coordinators (AASC)
Alzheimer's Association Training and Education Center
Training Resources
Training
2018
Alzheimer's Association
American Association of Service Coordinators
Training Resources
Template/Example, Training
2018
AASC
American Society on Aging Webinars
Training Resources
Training
2018
American Association on Aging
Community Tool Box
Capacity-Building Tools, Case Studies and Research, Community Info/Data Sources, Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Template/Example, Toolkit, Training
2022
Center for Community Health and Development at the University of Kansas
Connected Community: A Trauma Informed Community Engagement Toolkit
Capacity-Building Tools, Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2020
New Kensington CDC; Trauma Informed Community
CORES Webinar: Survey Methods to Incorporate Resident Feedback in Program Design & Evaluate Impact
Capacity-Building Tools, CORES Guidance, Data Sharing, Resident Surveys, Training Resources
Training
2022
CORES
Corporation for Supportive Housing (CSH) Training Center
Training Resources, Trauma-Informed / Person-Centered Approaches
Training
2018
Corporation for Supportive Housing
Creating Trauma-Informed Spaces - Facility Review Checklist
Capacity-Building Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2017
Trauma-Informed Community Network, Partnership for a Healthier Fairfax
Creating Trauma-Informed Spaces - Information Sheet
Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2017
Trauma-Informed Community Network, Partnership for a Healthier Fairfax
CSH Dimensions of Quality - Supportive Housing
Capacity-Building Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Template/Example, Toolkit, Training
2021
Corporation for Supportive Housing (CSH)
HUD's Service Coordinators in Multifamily Housing Program Resource Guide
Capacity-Building Tools, Training Resources
HUD Guidance, Toolkit, Training
2018
HUD Exchange
HUD's Standards for Success
Capacity-Building Tools, Training Resources, Impact & Outcomes Resources
HUD Guidance, Training
HUD; Standards For Success
LISC Resource Library
Case Studies and Research, Racial Equity, Training Resources
Toolkit
2022
LISC
Massachusetts Association for Community Action (MASSCAP) Trainings
Training Resources
Training
2018
MASSCAP
National Low Income Housing Coalition (NLIHC) IDEAS Webpage
Racial Equity, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2022
National Low Income Housing Coalition (NLIHC)
NeighborWorks Training Institute
Training Resources, Trauma-Informed / Person-Centered Approaches
Training
2019
NeighborWorks America
New England Resident Services Coordinators Inc. (NERSC)
Training Resources, Trauma-Informed / Person-Centered Approaches
Training
2019
NERSC
PACEs Connection
Capacity-Building Tools, Case Studies and Research, Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Research/Report, Toolkit, Training
2022
PACEs Connection
POAH’s Trauma-Informed Housing Toolkit
Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit
2023
POAH
Quality Self-Assessment Tool for Expanded Learning Programs: A resource for public and affordable housing agencies
Capacity-Building Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit
2019
Partnership for Children and Youth - HousEd
Quality Standards for Expanded Learning in Public and Affordable Housing
Capacity-Building Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2017
Partnership for Children and Youth - HousEd
Resources - Resilience for All Ages: LeadingAge Maryland Resources on Trauma-Informed Care
Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2022
LeadingAge Maryland
SAMHSA's Concept of Trauma and Guidance for a Trauma Informed Approach
Capacity-Building Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit
2014
SAMHSA
Service Coordinators in Multifamily Housing (SCMF) Program Online Learning Tool
Capacity-Building Tools, Training Resources
HUD Guidance, Training
2018
HUD Exchange
Supporting Individuals & Families: Trauma-Informed Approaches for Service Providers
Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2020
Trauma-Informed Community Network, Partnership for a Healthier Fairfax
The CIE Data Equity Framework
Capacity-Building Tools, Data Sharing, Racial Equity, Training Resources, Trauma-Informed / Person-Centered Approaches
Research/Report, Toolkit, Training
2021
Health Leads
Toolkit: Authentic Community Engagement to Advance Equity
Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Template/Example, Training
2022
Colorado Department of Public Health & Environment - Office of Healthy Equity
Trauma-Informed Community Network
Capacity-Building Tools, Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2022
Trauma-Informed Community Network
Trauma-Sensitive Strategies for Direct Service Staff
Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2019
Fairfax County, VA
Using a Trauma Lens to Create Forms
Consent Forms/Tools, Resident Engagement Tools, Resident Surveys, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2022
Trauma-Informed Community Network, Partnership for a Healthier Fairfax
WEBINAR: CORES Training - Overview of Four Key Documents
CORES Guidance, Training Resources, Community Scans/Tools, Property Service Plans/Tools, Resident Indicators & Analysis Reports, Resident Opportunities & Priorities Assessments/Tools
Training
2019
SAHF
Webinar: Data Systems Used to Support Resident Outcomes - Part 1
Capacity-Building Tools, CORES Guidance, Impact & Outcomes Resources, Training Resources
Training
2020
CORES
Webinar: Systematizing Property Services Planning: An Overview of CORES Threshold Documents
CORES Guidance, Training Resources
Training
2021
CORES
A Culture of Caring: A Compendium of Self-Care Tools and Workforce Support Principles for Front-Line Staff in Service-Enriched Housing
Capacity-Building Tools, COVID-19 Resource, Trauma-Informed / Person-Centered Approaches
Toolkit
2018
SAHF
A Toolkit for Centering Racial Equity Throughout Data Integration
Capacity-Building Tools, Community Info/Data Sources, Data Sharing, Impact & Outcomes Resources, Racial Equity, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2020
Actionable Intelligence for Social Policy (AISP)
ACF Early Childhood Self-Assessment Tool for Family Shelters
Capacity-Building Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2020
Administration for Children & Families, Office of Early Childhood Development
Community Tool Box
Capacity-Building Tools, Case Studies and Research, Community Info/Data Sources, Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Template/Example, Toolkit, Training
2022
Center for Community Health and Development at the University of Kansas
Community-Engaged Methods Toolkit
Capacity-Building Tools, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2021
Urban Institute
Connected Community: A Trauma Informed Community Engagement Toolkit
Capacity-Building Tools, Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2020
New Kensington CDC; Trauma Informed Community
CORES Webinar: Advancing Trauma-Informed Practice in Housing - Lessons from the Field
Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2023
CORES
Corporation for Supportive Housing (CSH) Training Center
Training Resources, Trauma-Informed / Person-Centered Approaches
Training
2018
Corporation for Supportive Housing
Creating the Culture For Community Engagement
Capacity-Building Tools, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Research/Report, Toolkit
2019
Tamarack Institute
Creating Trauma-Informed Spaces - Facility Review Checklist
Capacity-Building Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2017
Trauma-Informed Community Network, Partnership for a Healthier Fairfax
Creating Trauma-Informed Spaces - Information Sheet
Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2017
Trauma-Informed Community Network, Partnership for a Healthier Fairfax
CSH Dimensions of Quality - Supportive Housing
Capacity-Building Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Template/Example, Toolkit, Training
2021
Corporation for Supportive Housing (CSH)
Decatur Housing Authority System of Resident Services Coordination
Capacity-Building Tools, Trauma-Informed / Person-Centered Approaches
Template/Example
2021
Decatur Housing Authority
Family Centered Coaching Toolkit
Capacity-Building Tools, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2020
Prosperity Agenda
Framework and Guidelines for the System of Resident Services Coordination
Capacity-Building Tools, CORES Guidance, Trauma-Informed / Person-Centered Approaches
Toolkit
2021
SAHF
HUD Guidance on Virtual Resident Services Coordination
Capacity-Building Tools, COVID-19 Resource, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches, Virtual/Digital Engagement Tools
HUD Guidance
2021
HUD
Implementing Outreach-Based Community Violence Intervention Programs
Capacity-Building Tools, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Research/Report
2022
Local Initiatives Support Corporation (LISC); Dr. Shani Buggs, Mia Dawson & Asia Ivey
Inclusive & Accessible Virtual Engagement: Lessons from the Field
Case Studies and Research, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches, Virtual/Digital Engagement Tools
Research/Report, Toolkit, Training
2020
Greater Portland Council of Governments
JCHS Report -- Resident Services Coordinators Help Build Resilience During the COVID 19 Pandemic
COVID-19 Resource, Case Studies and Research, Trauma-Informed / Person-Centered Approaches
Research/Report
2020
Harvard Joint Center for Housing Studies
LISC Safety & Justice Resource Library
Capacity-Building Tools, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2022
Local Initiatives Support Corporation (LISC)
Measuring Resident Agency and Voice in an Affordable Housing Setting: A Set of Guiding Questions to Move Forward
Resident Engagement Tools, Resident Surveys, Trauma-Informed / Person-Centered Approaches
Research/Report, Template/Example, Toolkit
2022
Stewards of Affordable Housing for the Future (SAHF)
National Low Income Housing Coalition (NLIHC) IDEAS Webpage
Racial Equity, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2022
National Low Income Housing Coalition (NLIHC)
NeighborWorks Training Institute
Training Resources, Trauma-Informed / Person-Centered Approaches
Training
2019
NeighborWorks America
New England Resident Services Coordinators Inc. (NERSC)
Training Resources, Trauma-Informed / Person-Centered Approaches
Training
2019
NERSC
PACEs Connection
Capacity-Building Tools, Case Studies and Research, Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Research/Report, Toolkit, Training
2022
PACEs Connection
Place Matters: A Two-Generation Approach to Housing
Capacity-Building Tools, Case Studies and Research, Racial Equity, Trauma-Informed / Person-Centered Approaches
Research/Report
2018
Urban Institute; Aspen Institute
POAH’s Trauma-Informed Housing Toolkit
Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit
2023
POAH
Practice Framework for Delivering Services to Families in Supportive Housing
Capacity-Building Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2016
CSH
Quality Self-Assessment Tool for Expanded Learning Programs: A resource for public and affordable housing agencies
Capacity-Building Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit
2019
Partnership for Children and Youth - HousEd
Quality Standards for Expanded Learning in Public and Affordable Housing
Capacity-Building Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2017
Partnership for Children and Youth - HousEd
Resources - Resilience for All Ages: LeadingAge Maryland Resources on Trauma-Informed Care
Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2022
LeadingAge Maryland
SAHF Mental and Behavioral Health Case Studies
Case Studies and Research, Trauma-Informed / Person-Centered Approaches
Research/Report
2018
SAHF
SAMHSA's Concept of Trauma and Guidance for a Trauma Informed Approach
Capacity-Building Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit
2014
SAMHSA
Sample Resident Survey (Adult Version)
Resident Surveys, Trauma-Informed / Person-Centered Approaches
Template/Example
2021
POAH
Sample Resident Survey (Youth Version)
Resident Surveys, Trauma-Informed / Person-Centered Approaches
Template/Example
2021
POAH
Supporting Individuals & Families: Trauma-Informed Approaches for Service Providers
Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2020
Trauma-Informed Community Network, Partnership for a Healthier Fairfax
The CIE Data Equity Framework
Capacity-Building Tools, Data Sharing, Racial Equity, Training Resources, Trauma-Informed / Person-Centered Approaches
Research/Report, Toolkit, Training
2021
Health Leads
The Spectrum of Community Engagement to Ownership Guide
Capacity-Building Tools, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2019
Movement Strategy Center; Facilitating Power
Toolkit: Authentic Community Engagement to Advance Equity
Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Template/Example, Training
2022
Colorado Department of Public Health & Environment - Office of Healthy Equity
Trauma-Informed Community Building and Engagement Research Report
Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Research/Report
2018
Urban Institute
Trauma-Informed Community Network
Capacity-Building Tools, Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2022
Trauma-Informed Community Network
Trauma-Sensitive Strategies for Direct Service Staff
Resident Engagement Tools, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2019
Fairfax County, VA
Using a Trauma Lens to Create Forms
Consent Forms/Tools, Resident Engagement Tools, Resident Surveys, Training Resources, Trauma-Informed / Person-Centered Approaches
Toolkit, Training
2022
Trauma-Informed Community Network, Partnership for a Healthier Fairfax
Webinar: Centering Racial Equity in Data Use
Data Sharing, Impact & Outcomes Resources, Racial Equity, Trauma-Informed / Person-Centered Approaches
Training
2020
Urban Institute
White Paper on Resident Services Coordination
Capacity-Building Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2015
National Church Residences
WinnCompanies Housing Stability Program
Capacity-Building Tools, COVID-19 Resource, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches
Toolkit
2021
WinnCompanies
BRIDGE Housing's Digital Learning Survey
Resident Surveys, Virtual/Digital Engagement Tools
Template/Example
2022
BRIDGE Housing
Bridging the Digital Divide in Affordable Housing Communities: A Practitioner's Resource for Multifamily Operators
Capacity-Building Tools, Case Studies and Research, Virtual/Digital Engagement Tools
Research/Report
2021
SAHF
Broadband in Affordable Housing: A Guide for Providers
Capacity-Building Tools, Case Studies and Research, Virtual/Digital Engagement Tools
Research/Report
2022
LeadingAge
COVID-19 Resources
COVID-19 Resource, Resident Surveys, Virtual/Digital Engagement Tools
HUD Guidance, Template/Example, Toolkit
2020
CORES
engAGED Innovations Hub
Resident Engagement Tools, Virtual/Digital Engagement Tools
Template/Example
2022
engAGED - the National Resource Center for Older Adults
Equitable Inclusion in Virtual Community Engagement Webinar
Resident Engagement Tools, Virtual/Digital Engagement Tools
Training
2020
MSU National Charrette Institute & the Form-Based Codes Institute at Smart Growth America
Guidebook: Community Engagement during the COVID-19 Pandemic and Beyond
Resident Engagement Tools, Virtual/Digital Engagement Tools
Research/Report, Toolkit
2020
Urban Institute
HUD Guidance on Virtual Resident Services Coordination
Capacity-Building Tools, COVID-19 Resource, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches, Virtual/Digital Engagement Tools
HUD Guidance
2021
HUD
Implementing and Expanding Virtual Programming for Older Adults
Resident Engagement Tools, Virtual/Digital Engagement Tools
Toolkit
2022
engAGED - the National Resource Center for Older Adults
Inclusive & Accessible Virtual Engagement: Lessons from the Field
Case Studies and Research, Resident Engagement Tools, Trauma-Informed / Person-Centered Approaches, Virtual/Digital Engagement Tools
Research/Report, Toolkit, Training
2020
Greater Portland Council of Governments
Tapping Into Technology to Stay Connected and Engaged
Resident Engagement Tools, Virtual/Digital Engagement Tools
Toolkit
2022
engAGED - the National Resource Center for Older Adults
Technology Access Survey
COVID-19 Resource, Resident Surveys, Virtual/Digital Engagement Tools
Template/Example
2020
Eden Housing
Technology Loan Check Out Forms
COVID-19 Resource, Virtual/Digital Engagement Tools
Template/Example
2020
Mercy Housing
The Pandemic Playbook
Capacity-Building Tools, COVID-19 Resource, Virtual/Digital Engagement Tools
Toolkit
2020
Leading Age
Toolkit: Inclusive Virtual Community Engagement During COVID-19
Resident Engagement Tools, Virtual/Digital Engagement Tools
Toolkit, Training
2022
Colorado Department of Public Health & Environment - Office of Healthy Equity