Framework and Guidelines for the System of Resident Services Coordination

With funding support from the MacArthur Foundation for a Community of Practice, Stewards of Affordable Housing for the Future (SAHF) developed a framework and guidelines for the system of resident services coordination. This framework lays out a common approach and structure that is implemented by many leading affordable housing organizations to systematically and thoughtfully determine and implement resident services at their properties. The Community of Practice acknowledges the significant power of resident services coordination in supporting low-income residents to access opportunity, live more independently and with dignity and remain stably housed, while supporting the success and stability of the physical property. The goal of this tool is to identify replicable and scalable ways in which organizations can approach resident services - both at the corporate and property levels.