Beacon Communities has developed a set of tools to help properties with and without Resident Services Coordinators (RSC) requesting support to help manage resident behaviors. Since COVID-19, residents' mental and behavioral health challenges have escalated. This may not be an area of expertise for many site teams, particularly those without an RSC. Beacon Communities has developed tools to help site teams understand what is realistic to expect when working with residents, the documentation process, and potential interventions and outcomes.

The tools include Journey Maps, 1-page Resource Guides, and a Training Worksheet that describe how to navigate four different categories of behavior:

• Repeated Distractions

• Behavioral Health Incidents

• Lease Violations (related to behavior)

• Immediate Mental Health Crisis