Partnership Resource Guide and Agreement (Property Management and Resident Services)

To promote collaboration between their property management and resident services staff, Mercy Housing has developed a Partnership Resource Guide and Agreement which clearly defines partnership expectations, roles and responsibilities of both parties.

The agreement includes commitments across several areas, including, but not limited to: property management and resident services responsibilities and delineation of duties, confidentiality, resident services programming, communications & collaboration, eviction prevention protocols, operational expectations, conflict resolution, and more. The guide also includes a handful of attached resources, including a template meeting agenda for resident service and property management staff, the organization's Housing Support Plan Implementation Steps, and numerous other procedures.

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