Research Demonstrates Positive Impact of Family Resident Services On Property Financial Performance

In 2007, Mercy Housing, Inc. and Enterprise Community Partners, Inc. collaborated on research to
determine the impact of resident services on property performance in affordable family rental
housing.

Members of the National Resident Services Collaborative had anecdotal evidence that resident
services in affordable, family properties helps reduce costs related to turnover and nonpayment of
rent by helping families improve their incomes and financial management, get help when they face
crises, comply with rental lease requirements and build communities, beyond housing. Such
reduced costs contribute to the bottom lines of the properties and the owners. Enterprise was
interested in funding additional property performance research and Mercy Housing agreed to share
data on its portfolio for that purpose. Enterprise Community Partners is grateful to Mercy Housing
which provided essential support for this research through cooperation in design, access to data
and implementation of the study.

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