During the NeighborWorks 2022 Virtual Resident Services Convening, a session entitled “Resident Services – Silos Revisited, and Busted” explored how affordable housing organizations are rethinking team structures to improve collaboration between property management and resident services staff, and increase impact. Presenters explore protocols, training, and other communication strategies.

This conversation was moderated by Harold Nassau and featured speakers Nii Sowah of Enterprise Community Development and Brian Bieler of REACH CDC.

Watch the full recording of this conversation below at CHAM's website.